Patient Care Coordinator - Pre-Anesthesia Clinic Tri-Valley - Full Time

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Day - 08 Hour (United States of America)

The Patient Care Coordinator (PCC) serves as a key member of the Pre-Anesthesia Evaluation Clinic team, providing administrative and scheduling support to ensure patients are prepared for surgery. Responsibilities include coordinating pre-anesthesia appointments, managing high-volume scheduling and incoming calls, reviewing referrals, obtaining and verifying patient demographic and insurance information, and facilitating communication between patients, providers, surgical clinics, and ancillary departments. The PCC supports efficient clinic operations by maintaining accurate documentation in Epic, assisting with care coordination activities, monitoring work queues, and helping ensure patients complete required pre-operative evaluations within designated timelines. This position is fully onsite, Monday through Friday, and plays a critical role in delivering an exceptional patient experience while supporting safe and timely surgical care.

This is a Stanford Health Care Tri-Valley job.

A Brief Overview

The Patient Care Coordinator is responsible for scheduling services; including scheduling/rescheduling patients, new and returning patients. Verifies insurance information and registers the patient. Other office duties include; performing updates in the Epic, downloading glucometers, assisting with patient weights, coordinating virtual classes and support groups, updating patient ques.

Locations

Stanford Health Care Tri-Valley

What you will do

• Greets patients and manages phone calls
• Provides information on various department clinical programs to patients during patient scheduling/intake call
• Schedules new and returning patient appointments
• Coordinates virtual classes and support groups
• Downloads and prints patient glucometer and continuous glucose monitor data
• Assists with getting patient weights
• Creates patient education packets for various clinical programs both inpatient and outpatient
• Manages referral que and generates referrals when appropriate
• Sends communication to referring physician offices when appropriate
• Scans patient related documents for various clinical programs
• Requests relevant laboratory data in preparation for patient visits
• Assists the bariatric patient care advocate with guiding patients through the bariatric program
• Builds customer relations through positive interaction with patients and other hospital departments
• Consistently and accurately registers patients in Epic with all required information and keeps up with new registration requirements
• Responsible for obtaining insurance and/or employer authorization as applicable.
• Responsible for explaining benefits and co-payments to patients as applicable.
• Responsible for subpoena and medical record requests, locating medical reports in various systems.
• Ensures the daily review of email system for department communications. Participates in department in-service programs. Performs education modules monthly and HealthStream education when due.
• Assists with inventory and replacement of supplies by ordering or notifying supervisor.
• Attends huddles and mandatory in-service meetings. Accepts assignment of other duties as needed, receives training and/or orientation.
• Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford Healthcare - Tri-Valley's patient-experience and represents a framework for patient-centered interactions

Education Qualifications

• High School Diploma or GED Required

Experience Qualifications

• 3+ years to 5 years medical office experience Required

Required Knowledge, Skills and Abilities

• LEVEL REQUIREMENTS:
• To achieve level 2, employee must also be able to be competent in the following skills (competence defined by able to do the task independently as determined by PCC supervisor, and able to teach to others):
• Proficient in pediatric registration and scheduling (PSM only)
• Workers comp. registration. (PSM and OPN)
• Patient registration WQ (PSM and OPN)
• Process Plan of Care (PSM only)

Preferred Knowledge, Skills and Abilities

• Excellent communication skills.
• Excellent phone and computer skills.
• Working knowledge of medical terminology.
• Working knowledge of insurance terminology.
• Strong organization skills and attention to detail.

Physical Demands and Work Conditions

Blood Borne Pathogens

• Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $33.22 - $37.39 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.