Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Care Coordinator functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals

Working Hours: A 40-hour work week, Monday - Friday, between the hours of 8:00am-5pm with the flexibility to stay later on clinic days

Location: 1229 Madison Street, Suite 1600, Seattle, WA 98104

Primary Responsibilities:

• Exhibits empathy, courtesy, competence, efficiency, and care

• Schedules appointments and procedures, following standard guidelines

• Uses multiple computer and phone systems to fulfill patient needs over the phone

• Verifies patient information, while documenting in their Electronic Health Record (EPIC)

• Advises patients of their responsibilities regarding insurance and referral information

• Greet customers into the practice and provide instruction and/or direction as necessary on the phone

• Schedule and coordinate all patient appointments as directed

• Prepare all documentation and records with accuracy as directed or necessary for the patient's care

• Meet or exceed the performance measures established by the Practice Management Department

• Follow establish policy and procedures related to the position

• Participate and contribute to a team-based environment

• Maintain a team supportive attendance record

• Obtain accurate and updated patient information, such as name, address, insurance information

• Perform insurance verification on the date of service

• Scheduling procedures in an organized and efficient manner

• Knowledge of medical terminology and procedures and requirements

• Ability to obtain authorizations for the medical procedures

• Schedule appointments using approved scheduling guidelines

• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork

• Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality

• Obtain patient signatures for required documents

• File and maintain medical records

• Confirms and schedule appointments

• Answering incoming and outgoing telephone calls promptly and courteously,

• Perform referral documentation promptly

• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports

• Adhere to the standards identified via Sparq regarding Optum Employee Policies

• Work cohesively with fellow employees to achieve specific team goals

• Comfortable working in high pace environment

• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care

• Assure the continuity of care through scheduling and tracking systems

• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations

• Comply with administrative policies to ensure quality of care

• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart

• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements

• Ability to be detail oriented performing tasks with in the office

• Understand and maintain highest quality customer service that is consistent with Optum's efforts in becoming a High-Performance Organization

• Follow OSHA/WISHA (including usage of PPE) guidelines

• Follow HIPAA regulations

• Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations

• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of experience computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and balances due, and maintaining medical records
• 1+ years of experience working knowledge of Epic EMR software

Preferred Qualifications:

• Experience with outpatient surgical practice
• Previous experience in leadership roles in a medical setting
• Associate's degree of higher
• Experience taking inbound and outbound calls

Soft Skills:

• Ability to work independently and maintain good judgment and accountability

• Demonstrated ability to work well with health care providers

• Strong organizational and time management skills

• Ability to multi-task and prioritize tasks to meet all deadlines

• Ability to work well under pressure in a fast-paced environment

• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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