Patient Care Coordinator (Seiu), Radiology-Kenmore-Atrius Health

Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

Summary:

• Provides customer service and administrative support for the Radiology department

• Serves as a key point of contact for patients, clinicians, and technologists

• Responsible for scheduling appointments, managing referrals, conducting patient outreach, and supporting departmental operations

• Works independently to coordinate patient access, improve workflow efficiency, and ensure smooth communication between patients, providers, and imaging staff

Primary Responsibilities:

• Manage patient flow, scheduling, and appointment availability
• Schedule imaging exams and follow-up appointments
• Assist with referral processing and coordinate communication with other departments
• Contact patients regarding appointments and follow-up care
• Determine urgency of appointments and appropriately prioritize scheduling needs
• Verify insurance coverage and patient demographic information
• Collect co-pays and deductibles for imaging services
• Make appointment reminder calls
• Process requests for copies of imaging records and CDs
• Maintain department check-in processes and patient flow
• Monitor referral/work queues and follow up on open referrals
• Schedule appointment requests and assist with patient checkout as needed
• Coordinate image sharing, retrieval of outside imaging, and PACS/EMR updates
• Track internal and external imaging records according to department policies
• Communicate imaging results to outside providers following department protocols
• Maintain an organized and welcoming waiting room
• Assist with training and onboarding of new radiology support staff
• Provide backup coverage for support staff and support multiple regional locations as needed
• Address routine patient concerns and complaints
• Perform other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma, GED, HiSET, or equivalent
• Computer proficiency and ability to use healthcare technology systems
• Proven solid customer service, interpersonal, organizational, and time management skills
• Proven ability to use standard office equipment and electronic applications
• Proven ability to work in a busy medical office environment with frequent interruptions

Preferred Qualifications:

• Associate's degree in Medical Assisting or Medical Office Administration certificate program
• EMR experience or aptitude to learn and master EMR systems
• Business experience, including cash handling/collections
• Experience in a medical or clinical setting
• Experience prioritizing and managing multiple tasks
• Healthcare business office experience
• Knowledge of CPT and ICD coding
• Familiarity with medical terminology
• Understanding of HIPAA and patient confidentiality requirements

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.91 - $29.88 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.