Job Title:
Associate Patient Care Coordinator (Float)
CONTRACT TO HIRE!!!
Location:
Southborough, MA (Base Location) – 24 Newton Street
Float coverage required at Reliant Medical Group locations in Southborough, Milford, Framingham, and Westborough
Schedule:
Monday–Friday | 8:00 AM – 4:30 PM
Job Overview
We are seeking a reliable and patient-focused Associate Patient Care Coordinator (Float)
to support patient check-in and order management for laboratory and radiology services across multiple Reliant Medical Group locations. The primary base location for this role is Southborough, with occasional coverage required at Milford, Framingham, and Westborough
locations when there are staff absences or scheduled time off.
This role plays a key part in ensuring patients are properly checked in, orders are processed accurately in Epic, and patients are directed to the appropriate department for services. The position requires a strong ability to work independently while maintaining collaboration with onsite laboratory and clinical teams when needed.
Key Responsibilities
Greet and check in patients for laboratory and radiology services
Triage patients to the appropriate department based on their visit or service needs
Release lab and radiology orders in the Epic
system
Identify missing orders and coordinate with clinical departments to obtain them
Collaborate with Quest laboratory staff
and onsite clinical teams when necessary
Prepare and distribute imaging CDs
for patient pickup
Maintain accurate patient records and documentation
Provide excellent customer service to patients, providers, and staff
Ensure patient information is handled in compliance with HIPAA and organizational policies
Travel between assigned locations as needed to provide coverage
Work Environment
Employee will work independently approximately 80% of the time
Around 20% of the role involves collaboration
with Quest staff and clinical teams onsite
Fast-paced healthcare environment supporting lab and radiology services
Float role
supporting multiple Reliant Medical Group locations as needed
Qualifications
Required:
High school diploma or equivalent
Strong customer service and communication skills
Ability to work independently and stay organized in a busy environment
Basic computer skills and attention to detail
Ability to travel between Reliant Medical Group locations when coverage is needed
Preferred:
Previous healthcare, medical office, or patient services experience
Experience working with Epic electronic health record (EHR) system
License/Certification
No professional license or certification required
Ideal Candidate
The ideal candidate is dependable, organized, and patient-focused with strong customer service skills. They are comfortable working independently, adaptable to working at multiple locations when needed, and able to efficiently manage patient check-ins and order processing.