Patient Care Coordinator

Treatment Plan Coordinator
Spring Hope Family Dentistry
Spring Hope, NC

Are you looking to join a team that values exceptional patient care, a positive work environment, and a supportive community? Spring Hope Family Dentistry, a privately owned dental practice, is seeking a polished professional to serve as our Scheduling/Treatment Plan Coordinator.

We pride ourselves on providing our patients with an extraordinary experience while achieving our practice goals. If you’re a proactive, detail-oriented individual with a passion for patient care, we’d love to hear from you!

Overview
As a Treatment Plan Coordinator, you will play a critical role in managing the daily, weekly, and monthly doctor schedule to meet practice production and collection goals. You will also ensure each patient’s journey is smooth and positive from start to finish by facilitating financial arrangements, maintaining schedules, and delivering an exceptional patient experience.

Key Responsibilities

• Optimize Scheduling: Manage the doctor’s schedule to meet or exceed production goals, ensuring minimal unbooked time.
• Treatment Planning: Present treatment plans to patients, outline costs, and make financial arrangements, ensuring clear communication of their care.
• Financial Coordination: Verify insurance details, collect patient portions, and log daily collections with a goal of 98% collection accuracy.
• Patient Experience: Deliver exceptional service by guiding patients through their visits, addressing questions, and ensuring satisfaction.
• Team Collaboration: Prepare daily huddle updates and support the team in filling schedule openings and improving processes.
• Administrative Tasks: Track cancellations, reschedule appointments, and maintain accurate records.

Skills and Qualifications

• A positive attitude, willingness to learn, and ability to take constructive feedback.
• A minimum of 1 year of experience in a dental office is preferred but not required.
• Strong organizational and communication skills, with the ability to multi-task effectively.
• Proficiency with Oryx or similar dental management software is a plus.
• Sales experience is a bonus but not required.
• Functional knowledge of MS Office.

Employment Details

• Position: Full-time (33–35 hours per week).
• Compensation: $19.00–$25.00 per hour, based on experience and interview.
• Benefits:
  • Paid time off (PTO)
  • Holidays
  • Health, vision, and dental benefits
  • Continuing education opportunities
  • Employee discounts and uniform allowance

Why Join Us?
At Spring Hope Family Dentistry, we are more than a dental office—we are a family. We’re looking for a dedicated individual who is eager to grow with us and contribute to providing exceptional care to our patients.

To Apply:
Please submit your resume and a short statement explaining why you want to join our team.

We can’t wait to meet you!

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