Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.
Acknowledge and greet patients, customers, and vendors as they walk into the practice in a friendly and welcoming manner.
Answers and responds to telephone inquiries in a professional and timely manner.
Schedules appointments.
Gathers patients and insurance information.
Verifies and enters patient demographics into EMR, ensuring all fields are complete.
Verifies vision and medical insurance information and enters it into EMR.
Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients.
Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete.
Prepare insurance claims and run reports to ensure all charges are billed and filed.
Print and prepare forms for patients visit.
Collects and documents all charges, co-pays, and payments into EMR.
Allocates balances to insurance as needed.
Always maintains a clean workspace.
Practices economy in the use of office equipment and supplies.
Performs other duties as needed and as assigned by manager.