Patient Care Coordinator (Temporary)
Location: Glendale, CA 91202
Pay: $18.42 – $20.00 per hour
Duration: 3 Months
Schedule: Full-Time, Monday-Friday, 8:00 AM - 5:00 PM
Health Bridge – Patient Care Coordinator
Position Summary:
The Patient Care Coordinator plays a key role in managing patient appointments and ensuring accurate records in our EMR system. This role involves overseeing clinic schedules to identify patients eligible for a Preventive Dental Evaluation, scheduling appointments, providing end-of-day metrics, and communicating results to patients as needed. Strong communication skills and attention to detail are essential, as the coordinator will work closely with in-office assistants and other team members in real time.
Responsibilities:
Appointment Scheduling and Management
- Schedule and confirm patient appointments in the clinic’s EMR
- Review daily clinic schedules to identify patients eligible for Preventive Dental Evaluations according to Health Bridge guidelines
- Coordinate with in-office assistants and medical teams to ensure smooth patient check-ins and timely appointment adjustments
Data Reporting and Metrics
- Record and monitor daily appointment metrics across multiple schedules
- Generate and report key daily metrics to support clinic tracking and planning
- Provide end-of-day summaries and activity logs to management
Communication and Coordination
- Serve as the primary point of contact for patient check-ins, cancellations, and reschedules
- Liaise with in-office teams to address last-minute appointment needs and real-time changes
- Communicate with clinical and dental teams regarding Preventive Dental Evaluation appointments and coordination needs
- Provide patients with their results via phone call, including translation as needed
Administrative Support
- Support doctor and assistant credentialing processes
- Ensure all patient demographics and appointment details are accurately documented in the EMR
- Maintain thorough records of patient interactions, appointment changes, and other relevant data
- Assist with other administrative tasks to ensure efficient clinic operations
- Maintain HIPAA-compliant handling of patient information
What We're Looking For:
Minimum Requirements:
- Education: High school diploma or equivalent
- Communication: Excellent verbal and written communication skills for interacting with patients, team members, and providers
- Organization: Strong attention to detail, time management, and the ability to manage multiple schedules and priorities
- Problem-Solving: Proactive in identifying scheduling issues and providing real-time solutions in a fast-paced environment
- Technology: Microsoft Office Suites, Google Suites, etc.
- Spanish: Fluency in Spanish is required
Bonus Points For:
- Technology: Familiarity with using EMR/ EHR software (Epic, Dentrix, Athena, etc.)
Health Bridge LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.