Administrative Skills, Calendar Management, Clinical Support, Communication Skills, Detail Oriented, Electronic Medical Records, Epic Systems, HIPAA (Health Insurance Portability and Accountability Act), Identify Issues, Medical Assistance, Medical Office Administration, Medical Record System, Medical Records, Metrics, Microsoft Office, Needs Assessment, Operations Management, Organizational Skills, Patient Assessment, Patient Care, Physician Assistant, Physician Credential, Plan Meetings, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Reporting Skills, Schedule Development, Spanish Language, Time Management, Writing Skills
Patient Care Coordinator (Temporary)
Location: Glendale, CA 91202
Pay: $18.42 – $20.00 per hour
Duration: 3 Months
Schedule: Full-Time, Monday-Friday, 8:00 AM - 5:00 PM
Health Bridge – Patient Care Coordinator
Position Summary:
The Patient Care Coordinator plays a key role in managing patient appointments and ensuring accurate records in our EMR system. This role involves overseeing clinic schedules to identify patients eligible for a Preventive Dental Evaluation, scheduling appointments, providing end-of-day metrics, and communicating results to patients as needed. Strong communication skills and attention to detail are essential, as the coordinator will work closely with in-office assistants and other team members in real time.
Responsibilities:
Appointment Scheduling and Management
- Schedule and confirm patient appointments in the clinic’s EMR
- Review daily clinic schedules to identify patients eligible for Preventive Dental Evaluations according to Health Bridge guidelines
- Coordinate with in-office assistants and medical teams to ensure smooth patient check-ins and timely appointment adjustments
Data Reporting and Metrics
- Record and monitor daily appointment metrics across multiple schedules
- Generate and report key daily metrics to support clinic tracking and planning
- Provide end-of-day summaries and activity logs to management
Communication and Coordination
- Serve as the primary point of contact for patient check-ins, cancellations, and reschedules
- Liaise with in-office teams to address last-minute appointment needs and real-time changes
- Communicate with clinical and dental teams regarding Preventive Dental Evaluation appointments and coordination needs
- Provide patients with their results via phone call, including translation as needed
Administrative Support
- Support doctor and assistant credentialing processes
- Ensure all patient demographics and appointment details are accurately documented in the EMR
- Maintain thorough records of patient interactions, appointment changes, and other relevant data
- Assist with other administrative tasks to ensure efficient clinic operations
- Maintain HIPAA-compliant handling of patient information
What We're Looking For:
Minimum Requirements:
- Education: High school diploma or equivalent
- Communication: Excellent verbal and written communication skills for interacting with patients, team members, and providers
- Organization: Strong attention to detail, time management, and the ability to manage multiple schedules and priorities
- Problem-Solving: Proactive in identifying scheduling issues and providing real-time solutions in a fast-paced environment
- Technology: Microsoft Office Suites, Google Suites, etc.
- Spanish: Fluency in Spanish is required
Bonus Points For:
- Technology: Familiarity with using EMR/ EHR software (Epic, Dentrix, Athena, etc.)