Patient Care Coordinator

InnovaCare Management Services Company, LLC

Essential Job Functions

• Welcomes patients and visitors upon arrival to the clinic. Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.
• Manages the front desk workflow and communicates with the MA's.
• Manages the providers schedule daily.
• Maintains accurate registration by obtaining, recording, and updating personal and financial information.
• Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
• Assists patient with intake processes including scanning required documents.
• Collects patient's financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).
• May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.
• Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.
• Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up.
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Processes requests for medical records release and maintains appropriate logs, etc.
• Performs all other related duties as assigned.

Minimum Required Education, Experience & Skills

• High school diploma or GED equivalent.

• Strong customer service focus.

• Effective written and oral communication skills.

• Teamwork orientation.

• Organized and ability to manage competing priorities.

• Knowledge of medical terminology.

• Knowledge of ICD-10 and CPT coding.

• Expert in computer literacy in electronic health record.

• Ability to react calmly and effectively in emergency situations required.

• Basic mathematical skills.

• Safe work practices in a clinic setting.

• Able to follow through with delegated tasks.

Preferred Education, Experience & Skills

• At least 2-3 years in a medical related customer service role.

• Bilingual in English/Spanish preferred but not required.

The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.