Welcomes patients and visitors upon arrival to the clinic. Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.
Manages the front desk workflow and communicates with the MA’s.
Manages the providers schedule daily.
Maintains accurate registration by obtaining, recording, and updating personal and financial information.
Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
Assists patient with intake processes including scanning required documents.
May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.
Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.
Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up.
Manages medical records (maintains, files/scans, prepares for schedule).
Ensures all correspondence is scanned and/or filed in timely manner.
Processes requests for medical records release and maintains appropriate logs, etc.
Performs all other related duties as assigned.
Minimum Required Education, Experience & Skills
High school diploma or GED equivalent.
Strong customer service focus.
Effective written and oral communication skills.
Teamwork orientation.
Organized and ability to manage competing priorities.
Knowledge of medical terminology.
Knowledge of ICD-10 and CPT coding.
Expert in computer literacy in electronic health record.
Ability to react calmly and effectively in emergency situations .
Basic mathematical skills.
Safe work practices in a clinic setting.
Able to follow through with delegated tasks.
Preferred Education, Experience & Skills
At least 2-3 years in a medical related customer service role.
Bilingual in English/Spanish preferred but not .
The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Numbers & Facts
Location
West Palm Beach, Florida
Skills
Calendar Managementunmatched
Case Managementunmatched
Co-Paymentsunmatched
Communication Skillsunmatched
Corporate Policiesunmatched
Current Procedural Terminology (CPT)unmatched
Customer Support/Serviceunmatched
English Languageunmatched
Federal Governmentunmatched
File Maintenanceunmatched
Follow Throughunmatched
Healthcareunmatched
Healthcare Customer Serviceunmatched
Hospital Administrationunmatched
ICD-10unmatched
Insuranceunmatched
Mathematicsunmatched
Medical Recordsunmatched
Medical Terminologyunmatched
Multilingualunmatched
Organizational Skillsunmatched
Patient Admissionsunmatched
Patient Careunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Records Managementunmatched
Safety/Work Safetyunmatched
Schedule Developmentunmatched
Spanish Languageunmatched
Telephone Skillsunmatched
Time Managementunmatched
Writing Skillsunmatched
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