Patient Care Coordinator

Overview: We are seeking a dedicated Patient Care Coordinator to join our dynamic healthcare team at Comber Physical Therapy & Fusion Chiropractic. In this vital role, you will deliver exceptional customer service and ensure a seamless experience for our patients. The ideal candidate will have experience in medical settings and possess strong administrative skills, thriving in a fast-paced environment.

Key Responsibilities:

• Warm Welcome: Greet and assist patients in a professional and friendly manner, ensuring a positive first impression.
• Patient Coordination: Guide patients through their care journey from initial appointment to discharge, collaborating with clinical staff to facilitate care.
• Administrative Tasks: Manage front desk responsibilities, including scheduling appointments, insurance verifications, and maintaining accurate patient records.
• Patient Interaction: Handle inquiries via phone and email promptly, providing excellent customer service and clear instructions regarding paperwork and wait times.
• Waiting Area Management: Ensure the reception area is tidy and stocked with patient resources.
• Patient Flow: Maintain effective patient flow and manage clinic schedules to optimize efficiency.
• Payment Processing: Collect payments in accordance with insurance policies and ensure accurate record-keeping.
• Compliance: Adhere to HIPAA regulations to maintain patient confidentiality.
• Additional Duties: Perform other tasks as assigned to support clinic operations.

Qualifications:

• Positive “can do” attitude with a commitment to excellent patient service.
• Strong attention to detail and effective interpersonal communication skills.
• Ability to multitask and demonstrate maturity in a fast-paced environment.
• Previous experience in a healthcare setting, particularly with scheduling patients, is preferred but not required.
• Proficiency with EMR systems is a plus.
• 8-hour shifts, Monday to Friday (no nights, no weekends).
• Clinic hours are Monday to Thursday from 7:00 AM to 6:30 PM and Friday from 7:00 AM to 5:00 PM.
• Patient Care Coordinators typically start at 6:45 AM for the opening shift.
• Must be able to work both opening and closing shifts, as shifts are split among the team.
• Expected hours: 40 per week

What We Offer:

• Full-time
• 401(k) with matching
• Bereavement leave
• Dental, vision, and health insurance
• Disability and life insurance
• Employee assistance program
• Health savings account
• Paid time off
• Referral program

Why Join Us? This position offers the opportunity to work in a dynamic healthcare environment with room for professional growth. If you meet the requirements and are passionate about providing quality patient care, we encourage you to apply for this rewarding role!

Work Location: In person

Comber Physical Therapy and Fusion Chiropractic has been serving the Williamsburg community for over 22 years. We’re proud to be the Peninsula’s only fully integrated clinic offering physical therapy, chiropractic care, therapeutic massage, and specialized programs in neurological and pelvic health. Our team is known for delivering great patient care—and supporting each other along the way.

We believe that our holistic and integrated approach to rehabilitation and wellness is essential for a successful, healthy life. Our goal is to help you return to the life you enjoy and deserve, providing you with all the resources necessary to achieve your goals, no matter how big or small.