Patient Care Coordinator – Front Office Staff Position
Cleartone Hearing Aid Service in Wooster, OH is in search of a Patient Care Coordinator. This is a full-time opportunity which offers a competitive hourly wage, a professional atmosphere, and an opportunity to make a difference in the community.
At Cleartone, we’re committed to helping our patients improve their hearing and quality of life. Our staff engages with patients and their families, personalizing their experience to create a comfortable, warm atmosphere. Our environment is lively, rewarding, and challenging. We believe in always fostering, supporting, and incentivizing our staff’s personal, professional and financial growth through the practice. As one of our team members, we will be committed and dedicated to your success.
The successful candidate will be a kind, friendly, enthusiastic and compassionate individual, eager to join our patient-centered and community-oriented practice, providing excellent support and contributing to the success of the team!
Responsibilities include:
• Warmly greeting patients and other visitors
• Answering phones in a prompt and courteous manner
• Outbound calling to current and prospective patients
• Entering and updating all patient information, including intake and insurance forms
• Scheduling appointments
• Receiving funds and processing payments
• Maintaining excellent working relationships with patients, vendors, colleagues, etc.
Qualifications:
• Good verbal and written communication skills, including intermediate level of computer literacy. Eye for accuracy and details. A welcoming customer service orientation.
• Professional level listening and problem-solving skills.
• Strong ability to prioritize, multi-task and stay organized.
• Must have consistent, punctual and reliable attendance.
• At least 1 year of experience in a healthcare or office setting.
• Minimum high school diploma.
Salary & Benefits:
• Competitive pay (starting at $15.50-$16.50 per hour DOE); Potential for results-based compensation plan after 60-days of employment.
• Paid holidays & PTO;
• Full-time employment with a regular schedule (Monday to Friday, 9-5 with 1 hour lunch)