Communication Skills, Compensation and Benefits, Computer Skills, Cook Dishes, Customer Support/Service, Data Quality, Detail Oriented, Documentation, Employee Benefits, Food Delivery, Food Production, Food Services, Healthcare, High School Diploma, Hospital Systems, Interpersonal Skills, Medical Records, Medicine, Multitasking, Patient Admissions, Patient Care, Quality of Care, Research Skills, Sanitation, Time Management
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Position Summary
Under the supervision of the Director of Food Services, the Patient Care Host/Hostess provides personalized meal service to patients. This role helps enhance the patient experience through meal assistance, delivery, and support services.
Key Responsibilities
- Assist patients with menu selections based on prescribed diets
- Ensure meal selections meet guidelines for modified diets
- Communicate patient selections to food production staff
- Prepare and deliver meals, snacks, and nutritional supplements
- Monitor and record patient intake; communicate updates to care team members
- Maintain accurate patient diet information using hospital systems
- Assemble meal trays and serve meals in a timely, courteous manner
- Collect used dishware and transport to dish room; assist with cleaning
- Stock patient and staff pantries, ensuring proper labeling, dating, and rotation
- Prepare simple cold items such as salads and sandwiches as needed
- Provide excellent customer service to patients, families, and staff
- Report concerns or issues promptly to appropriate personnel
Additional Responsibilities
- Support sanitation and cleanliness standards in the department
- Assist with monitoring intake and completing calorie counts when assigned
- Complete required documentation accurately and according to procedures
- Perform other duties as assigned
Qualifications
- High school diploma or GED required
- Minimum of 1 year of customer service experience
- At least 6 months of experience using computers or electronic systems
- Experience in healthcare or food service preferred
Skills & Abilities
- Ability to multitask and manage competing priorities
- Strong attention to detail and ability to follow procedures
- Ability to learn quickly and adapt to changing tasks
- Clear and effective communication skills
- Strong interpersonal skills and a patient-focused approach
- Ability to remain composed and efficient in a fast-paced environment
Work Environment
- Fast-paced healthcare setting with frequent interaction with patients and staff
- Requires performing repetitive tasks for extended periods
- Must be able to adapt quickly to changing priorities and workload demands
- May involve working under stressful or time-sensitive conditions
Live Your Life's WorkWe are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.