Patient Care Manager- Behavioral Health

Patient Care Manager

Behavioral Health Inpatient Psych/Detox

Licking Memorial Health Systems (LMHS) is a leading, non-profit healthcare organization, passionately dedicated to improving the health and well-being of our community. With a history dating back to 1898, LMHS remains a cornerstone of healthcare excellence, catering to the evolving needs of Licking County. Our cutting-edge facility provides a comprehensive spectrum of patient care services, from life-saving emergency medicine to the comforting embrace of home healthcare, with a unique range of specialized medical services, including cancer, heart health, maternity, and mental wellness.

When you join the LMHS team, you become a vital part of your local community Hospital. Working at LMHS is not just a job, it is a unique opportunity to directly impact the health and well-being of your friends, family, and neighbors. You will be providing care in a place in which you are personally connected, where the impact of your work extends beyond the Hospital doors and into the heart of our community. Our commitment to diversity, equity, and inclusion ensures that every member of our community is served with respect and compassion. Join us in our mission - dedicated to patient safety, utilizing state-of-the-art technology, and with a passionate team of highly trained and compassionate individuals who strive to improve the health of the community.

Position Summary

The Patient Care Manager provides leadership and operational oversight for the inpatient behavioral health unit, ensuring appropriate staffing, quality patient care, regulatory compliance, and efficient daily operations. This position supervises and develops staff, monitors quality and safety indicators, addresses patient and employee concerns, and ensures compliance with organizational and Ohio Department of Behavioral Health requirements. The Patient Care Manager also collaborates with leadership, physicians, staff, and community agencies to support the overall goals and operations of Shepherd Hill.

Responsibilities

• Provides daily leadership and operational oversight for the inpatient behavioral health unit, including coordinating staffing and addressing operational needs.
• Ensures delivery of safe, high-quality patient care and assists with direct nursing duties and unit staffing as needed.
• Monitors compliance with regulatory and accreditation requirements, including TJC/DNV, ISO, and Ohio Department of Behavioral Health standards.
• Supervises staff performance, including interviewing, hiring, onboarding, coaching, disciplinary action, performance evaluations, and competency reviews.
• Monitors quality and safety indicators, investigates identified concerns or variations, and implements appropriate corrective actions.
• Reviews patient satisfaction feedback, resolves patient and customer concerns, and completes follow-up as appropriate.
• Develops employee schedules, reviews time-off requests, and monitors staffing levels to ensure adequate unit coverage.
• Collaborates with Behavioral Health leadership, hospital departments, committees, and community agencies to support patient care and departmental goals.

Requirements

• Bachelor of Science in Nursing (BSN) required.
• Current Registered Nurse (RN) license in the State of Ohio required.
• Minimum of 4 years of clinical nursing experience, preferably in behavioral health, psychiatric nursing, or an inpatient setting preferred.
• Previous leadership, supervisory, or management experience preferred, including experience with staffing, scheduling, employee performance, and disciplinary processes.
• Knowledge of behavioral health regulations and accreditation standards, including OhioDBH, TJC/DNV, ISO, and other applicable regulatory requirements.
• Ability to perform and oversee direct patient-care responsibilities, including age/population-specific care, restraint application, infection control, and safety procedures.
• Demonstrated ability to monitor quality and performance indicators, conduct audits, identify trends or deficiencies, and implement corrective actions.
• Strong leadership, communication, conflict-resolution, and customer-service skills, with the ability to address patient concerns and effectively lead staff.
• Ability to work collaboratively with hospital leadership, physicians, clinical teams, community agencies, and regulatory organizations.
• Ability to participate in administrative/on-call responsibilities in the absence of the Director of Behavioral Health.
• Knowledge of mandatory reporting requirements, including MUIs, abuse/neglect, safety concerns, and applicable OhioDBH/ADAMH reporting requirements.
• LMH is accredited by DNV and TJC, and as such, may require specific annual education related to specialty certifications and standards.

Licking Memorial Health Systems is an equal opportunity employer and maintains compliance with all state, federal, and local regulations. Licking Memorial Health Systems does not discriminate against applicants because of race, color, religion, sex, sexual orientation, age, ancestry, national origin, veteran status, pregnancy, disability, marital status, or other characteristics protected by law.