Call Centers, Communication Skills, Computer Skills, Customer Service Management, Customer Support/Service, English Language, Healthcare, High School Diploma, Interpersonal Skills, Patient Care, Record Keeping, Telephone Skills, Time Management
LOCATION
Hyannis, MA
POSTED
2 days ago
Purpose of Position Provides outstanding customer service to all callers when assisting with patient's needs during telephone encounters.
Description
Advocates for the patient's appointments, and healthcare needs
Communicate unresolved issues to manager or designee to facilitate timely interventions
Demonstrate excellent communication skills effectively and efficiently
Maintains accurate records of all calls and corresponding details
Efficiently field patient questions and concerns
Process messages and report to the respective physicians and their teams, whenever necessary
Attends and actively participates in team meetings
Answers phones in accordance with department standards to achieve expected goals
Communicates effectively and efficiently when in the call center assignment
Other work related duties as assigned
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC's commitment to CARES: compassion, accountability, respect, excellence and service
Qualifications
Ability to read, write and communicate in English at the level of a high school graduate
Ability to work independently in a fast paced environment
Excellent telephone and communication skills
Strong interpersonal, customer service and time management skills
Experience with current office technology, proficient with computer office applications
Minimum of one year experience in a clinical setting preferred