Call Centers, Communication Skills, Computer Skills, Customer Service Management, Customer Support/Service, English Language, Healthcare, High School Diploma, Interpersonal Skills, Patient Care, Record Keeping, Telephone Skills, Time Management
Job Description - Patient Care Representative (Hyannis) (260603-50010100)
Job Description
Patient Care Representative (Hyannis) - (260603-50010100)
Purpose of Position: Provides outstanding customer service to all callers when assisting with patient's needs during telephone encounters.
Description
:
- Advocates for the patient's appointments, and healthcare needs
- Communicate unresolved issues to manager or designee to facilitate timely interventions
- Demonstrate excellent communication skills effectively and efficiently
- Maintains accurate records of all calls and corresponding details
- Efficiently field patient questions and concerns
- Process messages and report to the respective physicians and their teams, whenever necessary
- Attends and actively participates in team meetings
- Answers phones in accordance with department standards to achieve expected goals
- Communicates effectively and efficiently when in the call center assignment
- Other work related duties as assigned
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC's commitment to CARES: compassion, accountability, respect, excellence and service
Qualifications
:
- Ability to read, write and communicate in English at the level of a high school graduate
- Ability to work independently in a fast paced environment
- Excellent telephone and communication skills
- Strong interpersonal, customer service and time management skills
- Experience with current office technology, proficient with computer office applications
- Minimum of one year experience in a clinical setting preferred
Schedule Details: 32 Hours Per Week, Monday-Friday, 8a-3p, 830a-330p or 9a-4p, No Weekends & No Holidays
Organization
: Medical Affiliates of Cape Cod
Primary Location
: Massachusetts-Hyannis
Department: MAC-Phones & Scheduling
Annual/Hourly: Hourly
Hiring Pay Range: $20.6 - $23.75