Patient Care Representative (Kingsport Family Medicine)

Job Summary

Kingsport Family Medicine is seeking a dedicated and professional Patient Care Representative to join our team. This position works under the general supervision of the Center Manager and is responsible for providing excellent front-office support in a medical setting.

Knowledge, Skills, and Abilities

• Ability to work in a fast paced environment, be flexible and handle stress well
• Ability to accept responsibility and take initiative in accomplishing duties
• Ability to communicate effectively with patients, supervisors, physicians, and co-workers both orally and in writing
• Ability to communicate professionally via telephone
• Ability to handle all patient information responsibly
• Ability to adhere to and apply all university, college, department, and clinic policies and procedures

Ability to behave professionally at all times and present a positive image of the facility

• Ability to work as a team member
• Ability to react calmly in emergency situations
• Ability to pay attention to details
• Ability to apply time management principles in order to accomplish assigned duties
• Keyboarding skills and basic computer knowledge
• Knowledge of office equipment: copier, fax, multiline phone system

Required Qualifications

• High school diploma or GED required
• Two years of CPT and ICD-10 coding and data entry experience, preferred but not required
• One year of coding and data entry experience in a healthcare organization, preferred but not required

Compensation & Benefits

• Salary: $16.77 per hour
• Job Family: Medical Clinical Associate 1 (MR3)
• Benefits: https://www.etsu.edu/human-resources/benefits/.

Application Instructions

• This non-exempt position will be posted for a minimum of five (5) calendar days. The closing date is subject to change without notice.
• Employment is contingent upon a successful background check.
• Please attach the following documents to your application: a cover letter, resume, and three professional references.

ETSU is an Equal Opportunity Employer

University Overview (as needed)

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution''s mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution's focus on community engagement.

Disclaimer Statement:

Disclaimer: The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.