Patient Care Specialist (Primary Care)

Patient Care Specialist (Primary Care)

Department: FQHC-Specific Administration

Employment Type: Full Time

Location: Columbia - Broadway Bluffs Drive

Reporting To: Heather Richardson

Compensation: $20.98 / hour

Description

Be the Connection That Helps Patients Access the Care They Deserve.

Schedule: Monday - Friday 7:30am-4:00pm.

As a Patient Care Specialist in our primary care team, you'll be at the heart of our mission to Inspire Hope. Promote Wellness. You'll support patients-especially those with no or limited insurance-by coordinating referrals, managing assistance programs, and ensuring they get the right care at the right time. This full-time, Monday-Friday role is perfect for someone who thrives on helping others navigate the healthcare system with compassion and clarity.

This is a great opportunity for someone who:

• Finds fulfillment in supporting underserved or uninsured individuals
• Enjoys being a vital link between patients and their care teams
• Is detail-oriented, organized, and energized by fast-paced clinic environments
• Wants to contribute meaningfully to a mission-driven nonprofit in rural healthcare

Key Responsibilities

• Coordinate referrals, pre-authorizations, and appointments for diagnostic services and specialty care
• Support patients in enrolling in Patient Assistance Programs for medication access
• Track and manage referrals, test results, and documentation within electronic health records
• Communicate test results to patients under provider direction
• Collaborate across departments to ensure integrated and culturally competent care
• Help connect patients to community resources outside of standard primary care

Requirements, Skills, Knowledge and Expertise

• High School/GED required
• Associate's/Bachelor's in nursing preferred

WORK EXPERIENCE

• At least two (2) years of equivalent work experience required if an associate degree or medical assistant certification is not obtained
• At least two (2) years medical office experience required
• Social work and behavioral health knowledge experience preferred
• Knowledge of Microsoft Office Suite required
• Ability to maintain confidentiality required

IND2