Behavioral Health, Certified Medical Assistant, Documentation, Healthcare, Insurance, Medical Office, Medical Record System, Medications, Microsoft Office, Nonprofit, Nursing, Patient Care, Primary Care, Project/Program Management, Secondary School, Social Work, Testing
Patient Care Specialist (Primary Care)
Department: FQHC-Specific Administration
Employment Type: Full Time
Location: Columbia - Broadway Bluffs Drive
Reporting To: Heather Richardson
Compensation: $20.98 / hour
Description
Be the Connection That Helps Patients Access the Care They Deserve.
Schedule: Monday - Friday 7:30am-4:00pm.
As a Patient Care Specialist in our primary care team, you'll be at the heart of our mission to Inspire Hope. Promote Wellness. You'll support patients-especially those with no or limited insurance-by coordinating referrals, managing assistance programs, and ensuring they get the right care at the right time. This full-time, Monday-Friday role is perfect for someone who thrives on helping others navigate the healthcare system with compassion and clarity.
This is a great opportunity for someone who:
- Finds fulfillment in supporting underserved or uninsured individuals
- Enjoys being a vital link between patients and their care teams
- Is detail-oriented, organized, and energized by fast-paced clinic environments
- Wants to contribute meaningfully to a mission-driven nonprofit in rural healthcare
Key Responsibilities
- Coordinate referrals, pre-authorizations, and appointments for diagnostic services and specialty care
- Support patients in enrolling in Patient Assistance Programs for medication access
- Track and manage referrals, test results, and documentation within electronic health records
- Communicate test results to patients under provider direction
- Collaborate across departments to ensure integrated and culturally competent care
- Help connect patients to community resources outside of standard primary care
Requirements, Skills, Knowledge and Expertise
- High School/GED required
- Associate's/Bachelor's in nursing preferred
WORK EXPERIENCE
- At least two (2) years of equivalent work experience required if an associate degree or medical assistant certification is not obtained
- At least two (2) years medical office experience required
- Social work and behavioral health knowledge experience preferred
- Knowledge of Microsoft Office Suite required
- Ability to maintain confidentiality required