Patient Care Specialist

About Us

Georgia Southern University is the states largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelors, masters and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.

With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "Americas Best-In-State Employers" for 2025.

Location

Statesboro Campus - Statesboro, GA

Department Information

General Health Services

Job Summary

The Patient Care Specialist position at Georgia Southern University Health Services supports student health and well-being through care coordination, patient navigation, and clinical and administrative support.

Responsibilities

• Coordinate patient intake activities, appointment scheduling, collection and management of medical records, and referrals to promote timely access to care and continuity of care
• Assist with insurance verification, prior authorizations, and other administrative processes that facilitate patient care
• Connect patients with appropriate campus and community resources based on identified needs
• Support providers and clinical staff by facilitating patient communication and ensuring necessary documentation is available for patient care
• Document patient interactions and care coordination activities accurately in the electronic health record
• Maintain confidentiality of patient information in accordance with applicable federal and state regulations and institutional policies

Required Qualifications

Educational Requirements

• Bachelors Degree in a related field

Required Experience

• One (1) year experience working in healthcare and/or community resource navigation

Preferred Qualifications

Preferred Educational Qualifications

• Masters degree preferred

Preferred Experience

• Experience using an electronic health records system
• Experience providing care management services

Proposed Salary

$19.15 - $20.00 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Ability to maintain confidentiality and secure sensitive information
• Ability to work well collaboratively and independently
• Ability to document clinical interactions using Electronic Medical Record system
• Ability to manage a caseload of clients

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support Universitys mission for student success
• Understanding of social, developmental, and psychological issues and challenges faced by students in higher education

SKILLS

• Effective communication (verbal and written), organizational and human relations skills
• Strong administrative skills
• Demonstrated commitment to customer service-centered work ethic

Apply Before Date

August 24, 2026

Application review may begin as early as July 20, 2026.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu.

For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Legally authorized to work in the United States for the duration of employment without assistance from the University.

Must be able to perform duties and responsibilities with or without reasonable accommodation.

Georgia Southern University is a Tobacco and Smoke-Free Community.

Employee subject to random drug screening.

Clinical staff will be subject to a continuous query of the National Practitioner Data Bank. Any findings from such query will be addressed appropriately, up to and including termination.

Other Information

• Must be able to perform duties and responsibilities with or without reasonable accommodation.
• Work generally performed in an office environment.
• Workweek may occasionally extend beyond 40 hours.
• Travel may be required.

Background Check

• Position of Trust + Education