Patient Check-In Representative

Patient Check-In Representative at UnitedHealth GroupSkip to main contentThe UnitedHealth Group Careers website will be undergoing planned maintenance. 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Connecting. Growing together.With these values to guide us our people are committed to making a meaningful difference in the lives of those we are honored to serve.IntegrityCompassionInclusionRelationshipsInnovationPerformance Patient Check-In Representative Requisition number 2358428 Job category Healthcare Delivery Primary location Weymouth Norfolk MA Date posted 04242026 Overtime status Non-exempt Travel No Share this jobFacebookXLinkedInEmailOptum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by diversity and inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.Position in this function performs Patient Check-In Representative duties with a high level of autonomy and competency. Serves as a key member of the medical team delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities handles significant higher-level administrative tasks.Under general supervision of the Supervisor or Regional Manager of Central Check-In Operations the Patient Check-In Representative professionally greets and performs any necessary health screening for all patients entering the practice for medical appointments. Verifies patient demographics and insurance information making any necessary changes in the Practice Management System. May obtain and enter appropriate referral information. Ensures all patients have completed and signed all forms as needed. Completes appointment check-in to inform clinical unit of patients arrival. Collects expected payments for visit and outstanding balances.Location90 Libbey Pkwy Weymouth MAMay be asked to provide coverage at cross site locations if needed.Schedule FT 40 hours. Monday - Friday 745am - 415pmTravel may be required to other locations to assist with coverage andor training as needed.Primary ResponsibilitiesCompletes check-in process including general health screening procedures to notify clinical unit patient has arrived and directs patients according to service line customer service standardsIdentifies patients with incomplete registrations and may update info calls Central Registration Office or scans insurance card as needed for follow up by Central RegistrationEnsures patients are registered with the correct accounts. Verifies and updates demographic and insurance information. Ensures all patients have completed and signed registration NPP non-covered services waiver forms and any other applicable forms as required for compliance or billing purposesUtilizes health plan or vendor specific web sites to verify insurance eligibilityIdentifies patients with workers compensation and motor vehicle accident related injuries. May create a shell account and refer these patients to Medical Billing ILR Team for completion of registrationReviews completed documentation for workers compensation and motor vehicle related injuries and scans information into medical recordsEnsures patients have appropriate referrals and signed waivers if necessary. May enter referral information into Epic SystemCollects payments co-payments and past due balances and posts payments to appropriate account and date of serviceCompletes end of day cash processing reconciliation by balancing daily deposit with Resolute user batch completes all cash related forms and makes daily deposit at drop safe. Adheres to all established cash receipts policies and proceduresWill perform daily business office cashier functions as assigned for business needs includingReceives funds from users in practice areas. Counts money to verify cash receipts. Researches and resolves problems with transactions and balances. Reconciles daily practice collections to the Daily Collection Repost DCRPrepares daily bank deposits for the practice and transports the deposit to the Garda drop safe with either security or building services escortBalances cash and receipts. Prepares and provides cash receipts with required reconciliation and tally documents. Maintains ongoing daily and monthly area statistics. Reports and documents may include user batch report and a copy of the DCRRuns andor reviews end of day report and identifies any variances. Follows up with user for corrections. Tracks errors and losses to ensure accuracy and identify fraudulent activity or theft. Communicates with area supervisors or end user when expected collections are not received or whenever an error is discovered. Interacts with cash receipt department to resolve any discrepancies or answer questions related to the DCR or cash processesPosts payments e.g. petty cash checks. Researches any discrepancies between posted balances and deposits e.g. bank discrepancyvariances. Makes adjustments into Epics Resolute as needed. Works with Billing Operation staff to resolve Resolute posting errorsEnsures change is available daily for department users. Prepares daily change banks for department users. Separates banks from daily deposit to ensure banks availability for next days collection and performs periodic confirmation counts on department cash change banks. Places coin orders as needed through Bank of America to ensure availability of change on siteProvides regular feedback and individual training to site staff regarding cash handling and end of day deposit proceduresMaintains and routinely updates the required cash handling forms. Keeps adequate supplies of such forms for all departments. Orders maintains and distributes supplies including all collections and bank deposit forms imprinted deposit slips bank deposit bags and all other supply items related to the practice collections and bank deposit systemMay review research and correct information as needed for work business reports or work queue including but not limited to incoming referral work queue missing coverage reports and outstanding balance reports after 90 days in roleMay provide information to patients as requested order ambulance andor coordinate transportation when needed perform overhead pages for Rapid Response arrange for Interpreter Services and provide site phone coverage as necessaryPerforms other duties as assignedAccesses only the minimum necessary protected health information PHI for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms written verbal and electronic etc. taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health informationWhat are the reasons to consider working for UnitedHealth Group Put it all together - competitive base pay a full and comprehensive benefit program performance rewards and a management team who demonstrates their commitment to your success. Some of our offerings includePaid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental Vision Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401k Savings Plan Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits pet insurance legal insurance LTC Insurance etc.Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required QualificationsHigh School DiplomaGED1 years of administrative experience in a business setting i.e. healthcare or hospitality check in with cash handling insurance verification payment collection banking billing or end of the day reconciliation with direct patient or customer service delivery healthcare setting preferredIntermediate level computer proficiencyAccess to reliable transportationPreferred QualificationsWorking knowledge of check-in or registration procedures and self-pay collections in a healthcare environmentWorking experience with cash handling and end of day balancing proceduresSoft SkillsDemonstrated customer service and recovery skills strong verbal written and telephone communication skillsAttention to detail demonstrated multi-tasking skillDemonstrated working under time pressure juggling multiple priorities managing deadlinesTeamwork flexibility reliability adaptability able to be flexible with work scheduleStrong computer skills keyboarding data entry and moving quickly between multiple application systems proficiency in emailWorking knowledge of medical office check-in function including health plan coverage and referrals authorizations patient balance terminology deductible co-pay co-insuranceEMR proficiencyPay is based on several factors including but not limited to local labor markets education work experience certifications etc. In addition to your salary we offer benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution all benefits are subject to eligibility requirements.