Patient Collections Representative

Patient Collections

Patient collection representative: In this position you will contact patients with past due medical bills and help them to find a resolution. Individuals who are successful in this role enjoy speaking with many people throughout the day. They are great listeners and empathetic while negotiating an acceptable payment arrangement for both parties.

Contacting Patients: Reaching out via phone calls, emails and formal billing letters to discuss unpaid balances.

Collecting and posting payments. Also negotiating payment plans when needed.

Resolving Billing Disputes: Explaining line-item charges, deductibles, copays, and coinsurance to clear up patient confusion.

EHR Ledger/Claims Knowledge: Verifying that insurance has already been properly billed and processed before seeking the remaining out-of-pocket balance from the patient.

Escalating Unresolved Debt: Preparing and transferring severely delinquent, uncollectible accounts to external third-party collection agencies when all inhouse attemps have failed.

Benefits

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Sick Time
• And much more