Patient Communication Representative (PCR)

Kaleida Health

Buffalo, NY

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JOB DETAILS

SALARY

$17.37–$23.89 Per Hour

SKILLS

Administrative Skills, Call Centers, Call Volume, Communication Skills, Corporate Policies, Customer Support/Service, High School Diploma, Insurance, Mail Processing, Medical Office, Medical Terminology, Medical Tests, Multitasking, People Management, Polymerase Chain Reaction (PCR), Presentation/Verbal Skills, Telephone Skills, Time Management, Wireless Communications, Writing Skills

LOCATION

Buffalo, NY

POSTED

1 day ago

Patient Communication Representative

Requisition ID#: 20699

Location: Buffalo, NY
Work Type: Full-Time
Shift: First Shift

Job Details

Scheduled Work Hours: 8am-430pm
Regular Work Week: Monday through Friday
Work Arrangement: Onsite
*Pay Range: $17.37 -$23.89

No Nights, Weekends or Holidays!
Free Parking!
Benefits Information

Why General Physician P.C.?

Work-Life Balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime!
Comprehensive Benefits: Medical, dental, vision, and more.
Generous PTO: Enjoy your well-deserved time off.
401(K) with 3% Employer Contribution: Secure your financial future.
Employee Discounts: Exclusive deals, including Verizon Wireless.

Job Description

Are you a Patient Communication Representative (PCR) looking to take your career to the next level? General Physician, P.C., one of Western New York's most esteemed multi-specialty medical groups, is excited to welcome dedicated PCRs to our growing family. With a competitive salary, comprehensive benefits, and a strong commitment to work-life balance, this is an opportunity you won't want to miss.

What you will be doing:

The primary purpose of this position is to manage call volume and provide support to the service lines by acting as a liaison for patients and the different medical entities through a variety of clerical and administrative tasks.

Answer incoming calls and determine where to refer the patient within the service line.
Enter patient information, schedule appointments, and document interaction in the EMR system.
Identify calls that need to be escalated to clinical staff or management and route them appropriately in a timely manner.
Document medication refill and test result requests.
Manage incoming mail and fax bins in accordance with company policy.
Collaborate with other applicable services to ensure coordination of care.
Deliver exemplary customer service to provide a positive patient experience across the organization.
Perform other duties assigned by management.

Education And Experience

High school diploma or GED required; two-year college degree preferred 2 - 4 years' experience in a medical office, call center or customer service environment preferred
Knowledge of insurance and medical terminology
Strong written and verbal communication skills with the ability to utilize a computer program
Ability to multi-task and handle a high volume of patient calls in a fast-paced environment.

Join General Physician, P.C., and make a difference in the lives of patients while advancing your career!

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.

EEO is the Law #IND123

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

About the Company

Kaleida Health

Kaleida Health is the largest healthcare provider in Western New York, serving the area's eight counties with state-of-the-art technology and comprehensive healthcare services. Its expert, compassionate healthcare professionals are committed to providing the best possible outcomes and experience for patients and visitors. More than one million sick or injured patients choose a Kaleida Health facility annually, including Buffalo General Medical Center/Gates Vascular Institute, DeGraff Memorial Hospital, Millard Fillmore Suburban Hospital, and Women & Children's Hospital of Buffalo.

Accredited by Det Norske Veritas (DNV) Healthcare, Inc., Kaleida Health also provides important services through two long-term care facilities, over 80 outpatient clinics, including school-based health centers, and home health care through the Visiting Nursing Association of WNY, Inc. In addition, Kaleida Health’s hospitals support residency training programs of the University at Buffalo School of Medicine and Biomedical Sciences, training more than 700 residents each year.

INDUSTRY

Healthcare Services

WEBSITE

http://www.kaleidahealth.org/

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