Title: Patient Concierge Reports to: Patient Concierge Manager FLSA Status: Non-exempt Great Place to Work-Certified eight years in a row, Best Upon Request Corporate, Inc. (BEST) is a growing, values-based company that creates life-enriching experiences for our clients and customers, team members, and community. Headquartered in Cincinnati, Ohio, BEST is a national provider of concierge services as an employee benefit and as a patient amenity. Our concierge programs improve organizational culture by decreasing stress for employees and managing the non-clinical needs of patients. BEST serves many industries including finance, tech, insurance, consulting, manufacturing, distribution, and healthcare. BEST knows that its greatest asset is our people. This is why our BEST team can expect comprehensive total rewards that focuses on well-being. We also work to create a high-trust, highly collaborative environment where each team member can thrive. This Part-Time position will be scheduled 24-32 hours per week. Possible shift hours could include 8am to 7pm (Monday through Friday) or 9am to 5:30pm (Saturday through Sunday). Position Summary/Objective: This position supports the patients of BEST’s client hospitals by focusing on improving their experience in the healthcare setting. The Patient Concierge’s main objective is to compassionately care for patients, patient families, and deliver excellent customer service. Accountable for:
Qualifications and Experience:
Working Conditions: Must be able to stand, sit, and walk for extended periods of time, and move, lift, carry, push, and pull objects weighing 25 pounds on a regular basis and up to 50 pounds on occasion. This role description is not intended to include all possible accountabilities. All team members of Best Upon Request may be required to perform duties other than those listed in a role description. |