Patient Concierge PRN

Our Patient Concierge will be responsible for the efficiency, accuracy and professionalism of the front desk of Pacific Fertility Center (PFC). The Patient Concierge works in a collaborative relationship with the front desk team as well as with other PFC departments and employees.

Everything we do at PFC is guided by our Mission Statement: "As a unified team, guided by the highest ethical standards, we provide our patients with the best quality, individualized, compassionate fertility care."

This is a PRN position, requiring availability for 2 to 3 days per week, primarily on weekends (Saturday and Sunday) and holidays, with occasional weekday coverage. Shifts are typically 8 hours long and scheduled between 6:45 AM and 4:30 PM, Monday through Friday.

Essential Responsibilities:

• Serve as the first point of contact by answering phones, directing calls, and greeting patients and visitors with professionalism and empathy.

• Coordinate and confirm patient appointments, follow-ups, and physician referrals in a timely manner.

• Facilitate communication between patients, physicians, laboratory staff, and clinical teams while maintaining strict adherence to privacy and patient care standards.

• Accurately compile, update, and maintain medical records, reports, and patient correspondence.

• Assist patients with completing insurance documentation and consent/privacy forms.

• Support daily clinic operations and perform additional administrative tasks or special projects as assigned.

Education:

• High School Diploma or equivalent required; Bachelors degree preferred
• Minimum of one year of medical administrative experience required
• Bilingual a plus!
• Experience with Electronic Medical Record (EMR) system strongly preferred

Pay: $25.00 - $26.00 per hour depending on experience.

Part-time Hours. Full-time Heart. Endless Possibilities.

Looking for flexibility without missing out on great benefits? As a PRN (as needed) team member, you'll enjoy the freedom of part-time hours plus meaningful perks that make you feel supported, valued, and connected. Here's what's waiting for you:

• Holiday Pay Perks

Earn time-and-a-half when you work on a company holiday.

• PerkSpot Savings Buzz

Score exclusive discounts on travel, dining, gadgets, and more.

• Refer a Friend, Earn Rewards!

Bring your talented friends on board and earn up to $1,000 for successful referrals.

• Free Calm Health Subscription

Relax, recharge, and sleep better with complimentary Calm Health access.

• Employee Assistance Programs (EAP)

Confidential counseling and resources available 24/7 to support your well-being.

• Celebrate Wins with Bonusly!

Give and receive recognition, earn points, and redeem them for gift cards and rewards.

• Pet Insurance for Your Fur Babies

Enroll in Pet Benefit Solutions and choose coverage that fits your pet's unique needs.

Join us as a PRN employee and experience the best of both worlds-flexible hours with full-hearted support.

• Commuter reimbursement or onsite subsidized parking options available.
• The clinic is located along the Embarcadero, near Fisherman's Wharf, with a complimentary shuttle to/from the Montgomery BART station.