Patient Coordinator (Call Center)

Overview:

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

 

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

 

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Job Summary: Responsibilities:

• Handle high-volume inbound and outbound calls in a call center environment  

• Schedule, reschedule, and confirm patient appointments for Women’s Health services (OB/GYN, prenatal, etc.)  

• Provide patients with accurate information regarding services, providers, and locations  

• Verify patient demographics, insurance, and eligibility  

• Coordinate care and follow-ups, including referrals and test scheduling  

• Address patient inquiries with professionalism, empathy, and urgency  

• Document all interactions accurately in the EMR system  

• Collaborate with clinical and administrative teams to ensure seamless patient experience  

Qualifications:

• 1+ year of experience in a healthcare call center required  

• Experience in Women’s Health, OB/GYN, or Care Coordination strongly preferred  

• Strong communication and customer service skills  

• Ability to manage high call volumes in a fast-paced environment  

• Experience with EMR/EHR systems (eCW, Epic, or similar preferred)  

• Bilingual Spanish preferred (not required)  

 

What We Offer 

• Competitive hourly rate ($20/hour)  

• Growth opportunities within a leading healthcare organization  

• Supportive, team-oriented environment  

• Opportunity to make a meaningful impact on patient care 

Equal Opportunity Employer:

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.