About the Role: Join the dedicated team at James D. Ferguson OD PC in Highland, IN & East Chicago, IN as a Patient Coordinator, where you'll be the welcoming face that helps patients navigate their eye care journey. This is a fantastic opportunity to make a meaningful difference in patients' lives while growing your career in a supportive healthcare environment.
Responsibilities:
Greet and check in patients, ensuring a warm and professional front-desk experience
Schedule, confirm, and manage patient appointments using practice management software
Verify patient insurance eligibility and process billing and co-pays accurately
Maintain and update patient records, ensuring accuracy and HIPAA compliance
Coordinate communication between patients and clinical staff to ensure smooth patient flow
Answer incoming calls, respond to patient inquiries, and follow up on appointment reminders
Assist with optical dispensing support and frame selection coordination as needed
Requirements:
Prior experience in a medical, dental, or optometry front office setting preferred
Familiarity with insurance verification and medical billing processes
Strong communication and interpersonal skills with a patient-first attitude
Proficiency with electronic health records (EHR) or practice management software
Highly organized with the ability to multitask in a fast-paced environment
Detail-oriented with accurate data entry and record-keeping abilities
High school diploma or equivalent required; associate degree or healthcare certification a plus
About Us: James D. Ferguson OD PC is a trusted optometry practice serving the Highland, IN community with personalized, high-quality eye care. Our patients keep coming back because of our commitment to their vision health and the genuine care our team provides at every visit. We pride ourselves on fostering a collaborative, patient-centered workplace where every team member is valued.