Patient Coordinator (JA2025)

Job Title: Hospital Liaison – Respiratory & DME Services - Minnesota (Rochester)
Location (On-site, Remote, or Hybrid?): Rochester, MN (onsite)
Contract Duration: PERM
 

OVERVIEW
This role serves as the critical connection between hospital care and home healthcare services. You'll work closely with hospital teams to ensure patients receive the respiratory equipment and support they need for a safe and successful transition home.

• Collaborate with hospital case managers, nurses, social workers, physicians, and discharge planners
• Coordinate timely delivery and setup of respiratory and durable medical equipment
• Educate patients and caregivers on proper equipment operation, maintenance, and safety
• Complete insurance verification, referral documentation, delivery tickets, and patient records accurately
• Support emergency equipment requests and troubleshoot issues as needed
• Maintain strong relationships with hospital personnel and referral sources
• Participate in quality improvement initiatives and maintain compliance with company and JCAHO standards
• Provide in service education and CEU presentations when appropriate
• Represent Rotech at professional events and community outreach opportunities
• Travel to patient homes for equipment setup and follow up using a company vehicle

WHAT TO EXPECT

• Work alongside some of the nation's leading healthcare professionals
• Be an essential part of the patient discharge and transition to home process
• Split time between hospital coordination and patient interaction
• Minimal territory travel with no on call responsibilities
• Opportunity to positively impact patient outcomes every day

QUALIFICATIONS

• High school diploma or GED required

Preferred

• Experience working with medical equipment or in a healthcare environment
• Medical administration or patient coordination experience
• Knowledge of insurance verification and medical billing processes
• Medical terminology
• Three or more years of related healthcare experience

SKILLS

• Outstanding communication and interpersonal skills
• Excellent organization and time management
• Strong attention to detail
• Ability to manage multiple priorities in a fast paced healthcare environment
• Ability to work independently and collaboratively with hospital teams
• Professional and compassionate patient interaction

TECHNICAL REQUIREMENTS

• Microsoft Outlook, Word, and Excel
• Email and electronic documentation systems
• Internet research and communication
• Standard office equipment including computers, printers, scanners, and tablets
• Ability to safely load, unload, transport, and troubleshoot respiratory and DME equipment

PHYSICAL REQUIREMENTS

• Ability to lift and transport equipment weighing up to 65 pounds
• Standing, walking, sitting, talking, and listening throughout the workday
• Close visual work with computer screens and patient documentation
• Regular contact with patients and medical equipment with potential exposure to contagious pathogens
• Driving a company vehicle for patient visits and equipment deliveries

ROLE REQUIREMENTS

• Hospital or healthcare experience preferred
• Experience with medical equipment or durable medical equipment preferred
• Knowledge of discharge planning, patient coordination, or case management is a plus

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.