Patient Coordinator

We are looking for a Patient Coordinator to foster and develop our client relationships, manage the process from the first point of contact and maintain a superior patient experience day to day. This position quickly builds rapport with current and prospective clients, making each client feel valued while instilling confidence in our ability to help them. The ideal team member would be able to provide concierge-level service and be highly responsive to all patient needs. 

       Manage incoming phone calls, text messages, and emails from current or potential patients with a confident and friendly demeanor

       Complete timely patient follow-up tasks

       Create invoices and receive payments

       Answer questions about our products and services, including helping strategically guide clients on which services they should book based on their concerns

       Schedule and reschedule appointments 

       Respond to any client concerns with empathy and a customer-service mindset prior to forwarding the issue to be handled by management

       Contact clients overdue for appointments to help schedule their services

       Send and process electronic medical consent forms to clients coming in for services

       Prioritize daily tasks 

       Properly communicate with the entire team regarding patient encounters

       Take on tasks that promote business development

       2-3 yrs work experience in related field

       Highly developed interpersonal skills 

       Experience in plastic surgery, dermatology, medical spa 

       Strong computer skills