Patient Coordinator

We are seeking a dynamic and compassionate Patient Care Coordinator to join our healthcare team. In this vital role, you will serve as the primary point of contact for patients, ensuring a seamless experience from appointment scheduling to follow-up care. Your energetic approach will help foster positive patient relationships, streamline administrative processes, and support the delivery of exceptional healthcare services. This position offers an exciting opportunity to make a meaningful impact on patient well-being while working in a collaborative and fast-paced environment.

Join us in delivering compassionate care by supporting patients through every step of their healthcare journey! This role is essential in creating a welcoming environment where patients feel valued, informed, and cared for. We are committed to fostering a positive workplace that encourages growth, teamwork, and excellence in healthcare delivery.

Pay: $28 - $34 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

$28 - $34 hourly

Duties

• Manage patient appointments by scheduling, rescheduling, and confirming upcoming visits using patient management software and Electronic Health Records (EHR) systems

• Serve as the first point of contact for patients via phone, email, and in-person communication, providing friendly and professional customer service

• Collect and verify patient information, including insurance details, medical history, and current health concerns, maintaining strict confidentiality in accordance with health regulation policies

• Collect and verify any referring information and coordinate care with other health care providers

• Assist healthcare providers with administrative support tasks such as preparing medical documentation, updating patient records, and managing electronic health records (EHR)

• Coordinate with insurance companies to verify coverage, process claims, and address billing inquiries efficiently

• Educate patients on health policies, appointment procedures, and necessary documentation to ensure compliance and understanding

• Maintain accurate documentation of all patient interactions while adhering to privacy standards and confidentiality protocols

Skills

• Excellent interpersonal skills, including communication, are of utmost importance in this role

• Excellent customer service skills with the ability to communicate clearly via phone and client interactions

• Customer service skills are of utmost importance in this role

• Proficiency in Microsoft Office applications (Word, Excel, Outlook) for documentation and communication purposes

• Familiarity with patient management software and Electronic Health Records (EHR/EHR) systems for efficient data entry and retrieval

• Experience working in a medical/dental office environment or health care setting is helpful for the role.

• Knowledge of health regulation policies related to patient privacy and confidentiality (e.g., HIPAA compliance)

• Understanding of health insurance processes, including verification, claims submission, and billing procedures, is helpful for this role

• Strong organizational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail

• Typing skills that support quick data entry and accurate record-keeping

At Needham Oral Surgery, we are committed to delivering exceptional patient care in a welcoming and highly professional environment. Our practice is oral surgeon-owned and specializes in a full scope of oral and maxillofacial procedures, combining advanced clinical expertise with a strong focus on patient comfort and safety.

We pride ourselves on fostering a collaborative, team-oriented workplace where every staff member plays a vital role in creating a positive patient experience. Our office values reliability, compassion, and attention to detail, and we are dedicated to supporting our team through ongoing learning and a respectful, supportive culture.

Joining Needham Oral Surgery means becoming part of a practice that prioritizes both clinical excellence and a positive work environment. We are looking for a dedicated team member who will grow with us and be a part of our family!