Patient Coordinator

Summary:

• 37.5 hours/5 days per week

Responsibilities:

• Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.
• Assure that physician accepts insurance that patients present with. Verify insurance prior to patient's arrival or at time of arrival before visit.
• Communicate with appropriate staff regarding patient's arrival, and ensure that patient's medical record is available for physician.
• Process/update HIPAA-related paperwork and other institutional forms as necessary.
• Collect or retrieve referrals or insurance authorizations as required.
• Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.
• Ensure that patient has paid co-pay or collect co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.
• Schedule patient for follow-up appointments as needed. Provide patient with guidelines for requesting medical records, if necessary.
• Perform simple charge entry tasks or enter payments collected from patients and prepare Cashier's deposit. Note: duties are mutually exclusive and may not be performed by the same employee.
• Answer phones for practice and schedule appointments.
• Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
• Initiate reminder phone calls for next day appointments.
• Perform other related duties.

Requirements:

• 1 year physician practice experience.
• Minimum of one week training on-site provided by the practice.
• Ability to communicate effectively with multicultural and language-deficit patients.
• Effective interpersonal and communication skills required. Excellent telephone etiquette.
• Must be able to adapt to a growing and changing environment.

Preferred Skills:

• Experience in a medical office setting, utilizing a computer system for physician scheduling.
• Keyboarding skills are necessary.
• IDX or other practice management system experience preferred.
• Knowledge of medical terminology strongly preferred.