Patient Coordinator

Patient Coordinator – Front Desk

Full-Time | Monday–Friday | No Weekends

Center for Urologic Care of Berks County (CUC) is looking for full-time Patient Coordinators to join our Front Desk team!

Our Patient Coordinators are often the first face our patients see and the first impression they have of our practice.This is an important role for someone who genuinely enjoys helping people, thrives in a busy environment, and understands that even the smallest interaction can make a difference in a patient's experience.

We're looking for someone who can bring together great customer service, attention to detail, teamwork, and a positive attitude while helping our patients navigate their care.

What You'll Do

As a Patient Coordinator, you'll play an important role in keeping our office and patient schedules running smoothly. Responsibilities include:

Warmly greeting and assisting patients throughout their visit

Checking patients in and out accurately and efficiently

Verifying demographic, insurance, and other required patient information

Scheduling appointments and assisting patients with their next steps in care

Collecting applicable copays and patient payments

Answering phones and assisting with patient questions

Communicating clearly with patients regarding appointments, forms, and practice processes

Maintaining accurate information within the electronic medical record

Working closely with providers, clinical staff, and other Patient Coordinators to support efficient patient flow

Helping identify and resolve issues before they become barriers to a great patient experience

Protecting patient confidentiality and following HIPAA and practice requirements

You May Be a Great Fit If You:

Genuinely enjoy working with and helping people

Have a strong customer-service mindset and communicate with warmth and professionalism

Are organized and attentive to details, even when things get busy

Are comfortable managing multiple priorities and changing needs throughout the day

Take ownership of your responsibilities and follow through

Are comfortable learning and using technology and electronic medical records

Enjoy working collaboratively and jumping in to help your teammates

Bring a positive, solutions-focused approach to your work

Understand that healthcare can be stressful for patients and approach interactions with patience and compassion

Previous medical office or healthcare experience is preferred, but we are willing to train the right person who brings strong customer-service skills, reliability, and a desire to learn.

Why CUC?

Center for Urologic Care of Berks County is a privately and independently physician-owned urology practice that has been serving our community for over 20 years.

Our physicians aren't simply the providers caring for our patients—they are also the owners of our organization and are personally invested in the success of our practice, our employees, and the community we serve.

Our team is guided by the values we believe should show up in how we care for our patients and how we work with one another:

Compassion • Patient Focus • Optimism • Accountability • Collaboration • Integrity 

What We Offer

Eligible employees have access to a competitive benefits package, including:

Health and wellness benefits

Paid time away, including your birthday

Monday–Friday scheduling

No weekend schedule

Opportunities to learn and grow within an established specialty practice

A collaborative environment where your contribution matters