Patient Counselor

This Patient Counselor is primarily responsible for educating Ophthalmology patients and selling company services. This position will work with the patient from the time the patient enters the center and conduct follow up calls to ensure patients have an amazing experience.

• •  Delivers high customer satisfaction (always friendly and helpful).
  • Develops a bond with patients ensuring they feel welcomed, understood and appreciated during their visits to NVISION centers.
  • Through thorough education, overcomes obstacles to scheduling surgical procedures
  • Achieves company set key performance indicators such as average sales price, upgrade and conversion percentage.
  • Consistently meet sales quota (incentive compensation plan based on achieving key targets).
  • Performs diagnostic tests necessary for LASIK patients.
  • Demonstrates positive attitude and a friendly manner; and ability to work with a high degree of professionalism.
  • Educates patients on preoperative and post-operative eye drops and medications
  • Responds to all calls, emails, and inquiries in a timely manner