NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Nevada, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®.
This Patient Counselor is primarily responsible for educating Opthalmology patients and selling company services. This position will work with the patient from the time the patient enters the center and conduct follow up calls to ensure patients have an amazing experience.
*Monthly bonus potential based on performance in addition to hourly rate*
Responsibilities:
Delivers high customer satisfaction (always friendly and helpful).
Develops a bond with patients ensuring they feel welcomed, understood and appreciated during their visits to NVISION centers.
Through thorough education, overcomes obstacles to scheduling surgical procedures
Achieves company set key performance indicators such as average sales price, upgrade and conversion percentage.
Consistently meet sales quota (incentive compensation plan based on achieving key targets).
Performs diagnostic tests necessary for LASIK patients.
Demonstrates positive attitude and a friendly manner; and ability to work with a high degree of professionalism.
Educates patients on preoperative and post-operative eye drops and medications
Responds to all calls, emails, and inquiries in a timely manner
#NVisionHP
Qualifications:
2+ years experience in patient counseling and/or sales, preferably in an Opthalmology or surgical practice
Experience with Opthalmology/Optometric testing modalities, preferred
High School Diploma or equivalent
Ability to deliver an exceptional patient experience
Min:
USD $22.00/Hr.
Max:
USD $27.00/Hr.
Numbers & Facts
Location
San Diego, California
Job Type
Full-time
Skills
Compensation and Benefitsunmatched
Customer Satisfactionunmatched
Emerging Technologyunmatched
High School Diplomaunmatched
Medicationsunmatched
Meet Sales Quotaunmatched
Ophthalmologyunmatched
Patient Educationunmatched
Performance Metricsunmatched
Salesunmatched
Telephone Skillsunmatched
Testingunmatched
Time Managementunmatched
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