Patient Customer Service Representative-Full Time- Day in Poughkeepsie NY United States
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Patient Customer Service Representative-Full Time- Day
Location Poughkeepsie NY United States
Salary Range 17.00 - 31.36
Work Type Full-Time
Standard Hours 40 FTE Non-Exempt
Work Schedule Day 8
Work Shift varying shifts from7 am to 630 PM Monday- Friday
Date Posted Mar 17 2026
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Nuvance Health extends from New Yorks Hudson Valley to western Connecticut. Our team of more than 15000 caregivers delivers compassionate care through seven community hospitals primary care and specialty practice locations outpatient settings home care services and telehealth visits. With strong hearts and open minds were pushing past boundaries and challenging the expected all in the name of possibility. As we journey forward we are guided by our values personal imaginative agile and connected. Our curiosity is opening new pathways and creating new advancements in healthcare for all.
Description Summary
Patient Customer Service Representative
Aide is responsible for providing exceptional customer service for all patients while facilitating patient flow. Acts as a liaison between insurance specialist schedulers clinicians and patients. Assists patients and therapists with preparation and provision of efficient therapy services.
Responsibilities
Serves as the initial point of contact for all patients greeting and answering phones in a timely and professional manner prioritizing and directing calls appropriately.
Performs patient registration and scheduling for all patients.
Collaborates with schedulers insurance specialists and clinical staff to optimize scheduling and maximize patient volumes.
Updates schedules to reflect patient arrival cancel or no-show.
Updates insurance information and communicates with insurance specialist to ensure proper billing and authorization.
Receives and processes patient payments at point of service according to guidelines.
Answers patient inquiries and refers to appropriate team member.
Creates and maintains patient charts including required documentation.
Scans documents into the medical record and completes the discharge process from all systems.
Archives paper charts according to established procedure.
Processes medical records requests identified by Health information management third party payers attorneys patients caregivers or vendors.
Maintains and replenishes department supplies to ensure a smooth-running department.
Ensure optimal patient experience for their visit with set-up and cleaned treatment roomsgym.
Assist physicaloccupational therapistsspeech language pathologists and assistants as instructed.
Cleans equipment adhering to infection control guidelines communicates with supervisor about equipment repairsinspections and safely assists patients as needed onoff equipment.
Ability to travel between outpatient sites as assigned based on coverage needs
Serves as back-up to other administrative functions as needed.
Performs other duties as assigned.
Other Information
Required Skills
· Excellent customer service skills pleasant professional and articulate phone voice
· Ability to multi-task
· Computer literacy efficient and accurate data-entry and reporting skills
Desired
· Minimum of one year of healthcare office experience andor experience assisting therapy clinicians with treatment sessionspreferred.
· Experience with medical terminology medical coding billing procedures medical records
· Experience working with patient andor people interactions within community
· Bilingual - Language preference based on site
Working Conditions
Manual Some manual skillsmotor coord & finger dexterity
Occupational Little or no potential for occupational risk
Physical Effort Medium to Heavy effort. May exert up to 35 lbs. force
Physical Environment Generally pleasant working conditions
Company Vassar Brothers Medical Center
Org Unit 1298
Department Physical Therapy South Ave
Exempt No
Salary Range 17.00 - 31.36 Hourly
Additional Salary Detail
The salary range andor hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team members base salary andor rate several factors may be considered as applicable e.g. location specialty service line years of relevant experience education credentials negotiated contracts budget and internal equity.
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We are an equal opportunity employer
Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability race color religion gender national origin age genetic information military or veteran status sexual orientation marital status or any other classification protected under applicable Federal State or Local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview please contact 203-739-7330 for reasonable accommodation requests only. Please provide all information requested to ensure that you are considered for current or future opportunities.
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