Patient Document Coordinator

Primary Responsibilities

• Make outbound calls to obtain missing or incomplete documentation.
• Explain documentation requirements and answer questions clearly and professionally.
• Follow up consistently with patients, physician offices, and referral sources.
• Review received documents for completeness and request corrections when needed.
• Track requests and update information accurately in company systems.
• Protect confidential information and meet established productivity expectations.

Qualifications

• High school diploma or equivalent required.
• Customer service, patient services, outbound calling, or medical office experience preferred.
• Strong verbal, listening, and telephone communication skills.
• Comfortable making frequent calls and following up consistently.
• Strong organizational skills and attention to detail.
• Basic computer skills and the ability to work independently and as part of a team.

Work Environment

This is a full-time, in-person position at CPO’s Willowbrook office. Training will be provided on CPO’s systems and documentation processes.

Compensation

The starting rate is $18.00 per hour, increasing to $19.00 per hour after 90 days following successful completion of training and satisfactory performance.

About Comprehensive Prosthetics & Orthotics

Comprehensive Prosthetics & Orthotics is committed to restoring mobility and improving the lives of the patients we serve.

Comprehensive Prosthetics & Orthotics is an Equal Employment Opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.