Position Summary
The role of Patient Driver & Transportation Associate is to maintain safety and provide exceptional service to patients requiring assistance moving from the hospital to their home or discharged location post-hospital release. The patient driver must have excellent driving skills, a professional demeanor, and the ability to provide exceptional customer service to patients and their families.
Responsibilities
Make patient service, care, and satisfaction the priority in every interaction by providing exceptional guest experiences.
Interact with the patient to ensure that departure from the hospital is smooth and efficient.
Provide a safe, comfortable ride experience from the hospital to their discharge location.
Safely transport patients to and from medical appointments, hospital visits, or other healthcare-related destinations.
Ensure the vehicle is clean, well-maintained, and equipped with necessary medical supplies, such as oxygen tanks or first-aid kits.
Help patients enter and exit the vehicle, assisting with mobility devices or other medical equipment as needed.
Follow all traffic laws and regulations, always maintaining a safe driving record.
Maintain open communication with patients, families, and healthcare providers to meet all transportation needs.
Report any incidents, accidents, or vehicle maintenance issues to the appropriate supervisor.
Adhere to organizational policies and procedures, including patient confidentiality and safety.
Provide exceptional customer service to patients and their families, demonstrating empathy and understanding for their unique situations.
Look for the safety and well-being of all team members, customers/patients, and co-workers.
Perform any other duties assigned explicitly by a supervisor or manager.
Qualifications:
Years of Experience: Entry Level
Language Skills: Proficient in English, both verbally and written
Education Requirements: High School Diploma/GED
Requirements:
Clean driving record with an active driver's license
Able to push patients in wheelchairs and assist with entering and exiting the vehicle
Able to sit for prolonged periods
Able to walk short distances
Able to engage and provide exceptional service in all interactions
Able to see, read and understand the small print
About Us
VPNE Parking Solutions is the parking and transportation business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, universities, events, and hospitality companies throughout the nation.
At VPNE we help our clients maximize the value of their parking and transportation assets with our differentiating customer care and our expert, business-driven management services.
Founded in 1990, VPNE provides custom designed parking, transportation, and support services solutions to the Healthcare, Hospitality, Real Estate, Education, and Event Industries. We believe our responsibility is to drive our client's business and build their brand.
Our Approach
We spend time truly understanding our client’s business and values. We then design a parking and transportation operations plan to enhance their business and build their brand with our expert management, extraordinary people and exceptional service. We also provide additional services to ensure that all aspects of our clients' business is successful and their customers are happy.
By making VPNE "The Employer of Choice", we attract and retain impressive people. We treat our team with respect and help them develop professionally as well as personally. We provide health, dental, vision, and life insurance, 401k, tuition reimbursement as well as industry leading management training from the Disney Institute in Orlando, Florida and the Ritz Carlton headquarters in Chevy Chase, Maryland.