Patient Experience Coach RN

Dignity Health

Gilbert, AZ

JOB DETAILS
SALARY
$37.40–$55.63 Per Hour
LOCATION
Gilbert, AZ
POSTED
30+ days ago
Responsibilities


In partnership with the Dignity Health Director of Patient Experience, this position serves as a leader of system wide initiatives designed to significantly improve the patient and family experience. As a resource on PEX issues, this person provides direction, expertise, leadership, education, and supportive resources to the assigned facilities. Incorporating human factors principles and evidenced based practice, this person will lead and assist facility leadership and staff in the successful achievement of identified goals with a focus on improving patient safety and reducing exposures of the organization. With minimal supervision, this strategic business partner will support performance improvement and identifying gaps and solutions through data analysis, presentation and action for the hospital and be responsible for on-site direct observation of front line staff. The coach will provide feedback and coaching to caregivers and leaders with respect to the observations of specific behaviors. The behaviors under observation are a standard for across Dignity Health. The intended purpose of these behaviors is to achieve an exceptional experience for patients and as a demonstration of humankindness to patients, families and co-workers. This position takes a leadership role and skills to assess the patient experience. This position customizes his/her approach to best align with each organization's starting point and day-to-day/week-to-week analysis of specific behaviors and data. This position is a key driver in implementing the Dignity Health Way of patient experience, serving as a highly visible coach to front line caregivers, staff and providers. This work will be done during various shifts, including some week-end and p.m. shifts.


Qualifications


Minimum:


BSN


Three years or more experience as an RN


Current AZ state RN license in good standing


American Heart Association BLS


Crucial Conversations.


Measurevention experience


Ability to manage ones own schedule and proactively improve the patient experience


Possess strong communication skills and effective interpersonal, professional and leadership capabilities.


Ability to present information, to a wide variety of audiences, in a formal and informal setting.


Effective verbal and written interpersonal and communication skills.


Ability to utilize PC-based software


Experience with statistical analysis and interpretation of data along with strong analytic and problem solving skills


Strong organization and research skills.


Preferred:


1 year in management /supervisory (charge nurse, shift lead) or similar healthcare leadership role with five (5) years or more experience preferred.


ED position Emergency Medicine experience preferred


Overview


Hello Humankindness (https://hellohumankindness.org/)


Dignity Health’s Mercy Gilbert Medical Center is nationally known for our holistic approach to medicine, and here, you are a part of a “golden thread” of compassionate care that connects staff and patients. While walking through the Healing Garden–with it’s intertwined pathways, garden areas and fountains–you’re reminded of our dedication to honoring the whole person. Embracing total well-being, then seeing patients and their loved ones respond positively, is personally rewarding to you. Dignity Health is one of the largest healthcare systems in the West with over 40 hospitals in Arizona, California and Nevada. Mercy Gilbert is a modern, 212-bed, acute care, not-for-profit community hospital in the Phoenix area’s East Valley. We offer a full breadth of care, from emergency and cardiovascular to pediatric, orthopedic and diagnostic services. Since opening in June 2006, we have been named the “#1 Small-Sized Acute Care Hospital” by Arizona Business Magazine and the “#1 Healing Hospital in the Nation” by Baptist Healing Trust. We’ve also been named “Business of the Year” by the Gilbert Chamber of Commerce. You’re proud of these awards, but even more, you’re proud of the solace, serenity and reprieve you’re able to provide here. Living in Phoenix’s relatively new suburb of Gilbert, Arizona, you treasure its old-world charm mixed with modern-day luxuries. This urban center has all the shopping, restaurants and culture your heart desires, with all the outdoor activities your spirit needs. There are nearby lakes for boating, wakeboarding and water skiing, while Flagstaff and Sunrise offer winter skiing and snowboarding. Arizona has four professional sports teams, and you’re a year-round fan. You look forward to all the activities, but then again, at the end of a busy day, taking a moment to relax poolside and reflect. The scenery, the climate and the culture present the perfect backdrop for your healing work at Mercy Gilbert. Now is the perfect time to come grow your career with one of Arizona's Most Admired Companies.


Look for us on Facebook (https://www.facebook.com/ChandlerRegionalMC) and follow us on Twitter (https://twitter.com/ChandlerRegiona) .


Pay Range

$37.4 - $55.63 /hour
We are an equal opportunity/affirmative action employer.

About the Company

D

Dignity Health

Hello. We welcome the chance to help you feel your best. Excellent, affordable health care, delivered with compassion, is what we stand for. Since our founding in 1986, we've made it our goal to create environments that meet each patient's physical, mental, and spiritual needs. We also believe this healing philosophy promotes the wellbeing of our staff and the places they serve.Dignity Health is made up of more than 60,000 caregivers and staff who deliver excellent care to diverse communities in 21 states. Headquartered in San Francisco, Dignity Health is the fifth largest health system in the nation and the largest hospital provider in California.Through teamwork and innovation, faith and compassion, advocacy and action, we endeavor every day to keep you happy, healthy, and whole.Dignity Health began as a single hospital founded on the belief that all people deserve medical care, regardless of their background, ethnicity, or circumstances.The Sisters of Mercy, originally founded by Catherine McAuley in Dublin, Ireland in 1831, vowed to serve people who suffer from poverty, sickness, and lack of education. In 1854, eight Sisters arrived in San Francisco, California and immediately began caring for residents of a city struck by cholera, then typhoid and influenza. They founded St. Mary's Hospital, now the oldest continuously operating hospital in the city.Eventually, one facility became many, expanding to serve a rapidly growing population while strengthening its commitment to keeping the human person at the forefront of modern medicine.In 1986, two congregations of the Sisters of Mercy joined their ten hospitals together, forming Catholic Healthcare West. In 2012, we changed our name to Dignity Health to better describe what we stand for. Dignity is something everyone is born with. To us, "Dignity" means showing respect for all people by providing excellent care and helping them lead healthy, meaningful lives.Today, Dignity Health is one of the largest health systems in the nation with 400 care sites across a 22-state network, including 39 hospitals -- 24 of which are Catholic and 15 are other-than-Catholic. The mission and values we were founded upon remain the same. Through teamwork and innovation, faith and compassion, advocacy and action, we endeavor every day to keep our patients happy, healthy, and whole. Hello humankindness.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Healthcare Services