Patient Experience Concierge, Patient Experience, PT, 1P-7P

Patient Experience Concierge is the Hospital's Director of First Impression responsible for the patient and family member's initial needs. Responsible for connecting patients/family with accurate information. Maintain relationships with supporting departments. Demonstrate excellence customer service skills & positive interpersonal skills when dealing with others including patients of all ages, families, community members, and employees. Acknowledges, greets and assists visitors. Represents the hospital positively, interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression. Uses strong communication skills to serve as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to a complaint, problem, or special need. Coordinates patient and guest services for reception area. Estimated pay range for this position is $16.00 - $17.84 / hour depending on experience.

Degrees:

• High School Diploma, Certificate of Attendance, Certificate of Completion, GED, or equivalent training or experience.

Additional Qualifications:

• Bilingual (English & Spanish) preferred.
• Computer knowledge and proficiency in Microsoft Office Outlook and Excel.
• Previous experience in customer services required.
• Flexibility in work schedule.
• Strong verbal communication skills and strong follow-through skills.

Minimum Required Experience: No Experience Required