Patient Experience Coordinator

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Patient Experience Coordinator plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. In this role, you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

We are seeking a Patient Experience Coordinator to join our dedicated team at Pinnacle Fertility – Illinois in Chicago, IL. This is a full-time, onsite position working Monday through Friday from 8:30 AM to 5:00 PM. Candidates must have the flexibility to commute to our Tinley Park and Oak Brook locations as needed. During the training period, the schedule will be Monday through Friday from 6:00 AM to 2:30 PM.

Key Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to the appropriate departments.

• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.

• Maintain accurate patient records, process billing information, and collect copays and balance dues at the time of service.

• Prepare for the next day’s appointments and ensure all necessary documentation and materials are ready.

• Ensure the reception area is clean, organized, and welcoming for all visitors.

• Assist with additional projects and administrative duties as assigned.

Position Requirements

• Education: High school diploma or equivalent required.
• Experience: Minimum of 1 year of experience as a medical receptionist, front desk associate, or in a customer service-related role. 
• Skills:
  • Proficiency with electronic medical records (EMR) and basic computer skills.
  • Strong communication, organizational, and multitasking abilities.

Compensation & Benefits

• Hourly Rate: $19.00 - $23.00 per hour (final offers based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.