Overview
The Patient Experience Coordinator supports the implementation and coordination of patient experience initiatives across
ambulatory practices. This position serves as an operational resource for patient experience programs, onboarding and
educational activities, recognition initiatives, survey administration, data reporting, and departmental communications. The coordinator collaborates with clinical and operational teams to support service excellence efforts and enhance patient
experience across the organization.
Responsibilities
Patient Experience Program Coordination: Coordinates
patient experience initiatives, projects, and resources across
ambulatory practices. Tracks deliverables, facilitates
communication, and supports implementation of departmental
programs and initiatives.
Onboarding and Education Support: Supports patient
experience onboarding and educational activities for
employees, providers, and leaders. Coordinates training
logistics, presents patient experience information during
orientation programs, and maintains educational materials
and resources.
Data, Reporting, and Technology Support: Assists with data
collection, report preparation, dashboard maintenance, user
access management, and support of patient experience
technology platforms. Monitors routine patient experience
metrics and escalates trends, concerns, or opportunities for
leadership review.
Recognition, Events, and Communications: Coordinates
recognition programs, engagement activities, events, and
communications that support patient experience initiatives
and organizational culture.
Administrative and Operational Support: Provides
administrative support through meeting coordination, agenda
preparation, documentation, action-item tracking, and
management of departmental resources and
communications.
Qualifications
Experience
Requirements
2-4 years of experience in healthcare operations, patient experience, customer service, training,
education, project coordination, or a related field required.
Intermediate proficiency in Microsoft Office applications, including Outlook, Excel, PowerPoint,
Word, and Teams.
Preferred Qualifications :
1-3 years' experience in a hospital or healthcare system, preferably in an ambulatory setting
Experience supporting survey platforms, reporting tools, learning management systems, or engagement programs.
Education:
Bachelor's degree in healthcare administration, Public Health, Business Administration, or a
related field required; 3-5 years of relevant experience may be accepted in lieu of bachelor's
degree requirement
Travel Up to 25%
Knowledge, Skills, and
Abilities
Strong organizational and time management skills with the ability to manage multiple priorities
and deadlines.
Excellent written and verbal communication skills.
Strong attention to detail and ability to maintain accurate records and documentation.
Ability to work collaboratively with providers, leaders, staff, and interdisciplinary teams
Ability to collect, organize, and prepare data and reports for leadership review.
Ability to present information to small groups and facilitate onboarding and orientation activities.
Knowledge of healthcare operations, patient experience principles, customer service, or service
excellence concepts preferred.
Additional Duties Additional duties as assigned may vary
UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE