Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits:Work-Life Balance(no overnight shifts)Medical, Dental & Vision PlansLife Insurance401(k) Retirement PlanCritical Illness, Accident, & Legal PlansWellness ProgramLearning &Development OpportunitiesPaid Time OffPaid HolidaysFree Onsite Parking at All LocationsSchedule: Monday- Friday, 8:00am - 4:30pmResponsibilities of Position:Provide excellent customer service in all interactions with patients, clinical support staff, management, and providersDemonstrate the ability to remain calm and respectful when dealing with all callersDemonstrate the ability to work well with high call volumesDemonstrate the ability to accept responsibility for appropriate conduct within the office setting and with other department associates by professional interactions with other representatives of services at the DentAbility to collaborate with coworkers and be a team playerDemonstrates a thorough understanding of Call Center policies and procedures as outlined in the training manualTransfer telephone calls to appropriate locations, departments and personnel within the organizationTransfer patients to proper clinical resources for health care questions and to proper clerical resources for non-clinical supportWork with referring provider offices to schedule patients in a timely and accurate manner, to meet both patient and provider needsCreate and update patient accounts with demographic and insurance informationConfirm and cancel patient appointments for all specialties and multiple ancillary servicesSchedule neurology appointmentsPossess an understanding and knowledge of subspecialty and individual provider scheduling protocols and guidelinesPossess an understanding of injection scheduling protocols and guidelines including when prior authorization is neededPossess an understanding of insurance participation, co-pays, and deductiblesMaintain strict confidentiality of all patient informationPage on call provider for hospital consult requestsWork with support staff to provide external providers with immediate access to Dent providers for emergent requestsCompletes clerical duties in a time efficient manner as set forth by the ManagerFunctions as a member of the health care team related to patient care by interactions and cooperation with physicians and other health care professionalsWork with medical secretaries, checkout staff, triage nurses, and medical assistants to ensure appropriate scheduling and handling of patient needsMeet or exceed key performance indicatorsMeet or exceed expectations for tone, accuracy, call volumes, response times, and average durationsMeet or exceed expectations on monthly call gradingActively participate in ongoing training and development in a professional manner.Participate in weekly team huddle and monthly team meetingDemonstrate the ability to review and discuss performance with the ManagerReports errors or problems in a timely and professional manner so that appropriate action may be taken for patient carePerforms other duties as assigned or requestedOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Skills & Experience Necessary:Ability to maintain strict confidentialityGood verbal communication, interpersonal and telephone skillsGood working knowledge of medical terminologyGood planning, organizational, and problem solving skillsAbility to work independently or within a team environmentWilling and able to work overtime as required to meet operational needs and perform all dutiesAvailability for departmental meetings, which may require reporting early and staying lateWorking knowledge of general office equipment including multi-line phone, computer, copier, calculator and fax machinesPreferred Experience1-year experience in a call center or customer service environmentCompensation:Most candidates will start within the first quartile of the pay rangeRates are commensurate with experienceEEO StatementDent Neurologic Institute offers an inclusive work environment built on kindness and respect for all. Dent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws as the basis for an employment decision. All qualified individuals are encouraged to apply and will receive consideration.Mon-Fri 8:00am-4:30pm40 hours/week