IDR is seeking a Patient Experience Representative to join one of our top clients for an opportunity in Brookline, MA. This role focuses on providing exceptional patient service and support within a healthcare setting, helping to enhance the overall patient experience through direct interaction and administrative tasks. The position is ideal for entry-level candidates seeking to grow their career in healthcare customer service.
Position Overview for the Patient Experience Representative:
- Manage patient check-ins, including collecting copays and scheduling appointments.
- Answer phone calls and respond to patient portal messages professionally.
- Support administrative functions to ensure smooth patient flow and communication.
- Provide a welcoming environment and assist patients with their needs onsite.
- Contribute to the overall patient satisfaction and office efficiency.
Requirements for the Patient Experience Representative:
- Prior experience in healthcare or customer service preferred.
- Excellent communication and organizational skills.
- Ability to work onsite at the Brookline location during scheduled hours.
- Strong interpersonal skills and a professional demeanor.
- Dependability with reliable transportation and a flexible schedule.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.