Administrative Skills, Communication Skills, Customer Support/Service, Emergency Services, Hospital Systems, Immunology, Interpersonal Skills, Operational Support, Presentation/Verbal Skills, Reconciliation, Secondary School, Telephone Triage
As a Patient Experience Representative you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department.
Key responsibilities:- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting patients encounter
- Check In / Check Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisors
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling
- Administrative:
- Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
Minimum qualifications
Education:- A high school level of education required, bachelor’s degree preferred
Experience:- Prior customer service or administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates, BCH temps or agency temps).B
Boston Children's Hospital