Patient Experience Representative - Patient Experience Days

The Patient Experience Representative serves as a frontline advocate for patients, families, and caregivers by proactively identifying opportunities to improve the patient experience, resolving concerns in real time, coordinating service recovery efforts, and connecting patients with resources that remove barriers to care. This role partners closely with nursing, physicians, ancillary departments, and leadership to ensure concerns are addressed promptly while fostering a culture of compassionate, patient-centered care. The Patient Experience Representative also supports organizational initiatives related to patient satisfaction, employee recognition, and continuous improvement through the Tanner Excellence System.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: Six months of related experience

Licenses and Certifications

DRIVER'S LICENSE

Supervision

Occasionally uses assistance of aide or helper in performance of task

Qualifications

Bilingual preferred.

Minimum 6 months experience involving guest interaction, satisfaction, and hospitality.

Knowledge of medical terminology, hospital systems, operations, locations and departments relating to patient care.

Knowledge of Patient Rights & Responsibilities, Joint Commission standards, and centers for Medicare Medicaid regulations.

Ability to maintain confidentiality of sensitive verbal and written information

Working knowledge of windows-based office software, computers, and operating systems.