Patient Experience & Sales Coordinator

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Training & development
• Wellness resources

• We are seeking a professional, energetic, and sales-driven Patient Experience & Sales Coordinator to join our growing wellness and medical spa team. This is a high-impact, patient-facing role ideal for someone who thrives in a fast-paced environment, enjoys building strong relationships, and is passionate about delivering an elevated patient experience while supporting practice growth.
• The Patient Experience & Sales Coordinator represents the RELIVE brand while maintaining the highest level of professionalism, confidentiality, hospitality, and patient care at all times. This role is responsible for managing front desk operations and serving as the first impression of the clinic, creating a welcoming, polished, and exceptional patient experience from initial inquiry through ongoing treatment, follow-up, and retention.
• The ideal candidate will oversee patient onboarding, scheduling, memberships, treatment coordination, and wellness service sales while confidently educating patients on available services and treatment options including Hormone Replacement Therapy (HRT), Medical Weight Loss (GLP-1 programs), peptide therapies, IV therapy, facials, skincare, and concierge wellness services.
• This position requires excellent communication skills, organization, multitasking ability, professionalism, and confidence discussing wellness programs, memberships, treatment plans, and service recommendations in a compassionate, patient-focused manner.
• The ideal candidate must be skilled at building strong relationships with patients, providers, and team members while contributing to patient retention, operational efficiency, and overall business growth through exceptional service, communication, and patient engagement.

• Serve as the first impression of the clinic by warmly welcoming patients and visitors in person and by telephone while creating a professional, polished, and welcoming environment
• Answer patient inquiries, provide exceptional customer service, and appropriately direct questions or concerns to the proper provider or team member when necessary
• Optimize patient satisfaction, provider schedules, and treatment room utilization through effective appointment scheduling and coordination
• Maintain smooth patient flow by notifying providers of patient arrivals, communicating delays, and supporting efficient front desk operations
• Comfort patients by anticipating patient needs, answering questions, and maintaining a clean, organized, and inviting reception area
• Support patient onboarding, check-in, and check-out processes while ensuring accurate documentation and a seamless patient experience
• Assist with patient follow-up communication, appointment confirmations, lead follow-up, and retention initiatives

• Support wellness and aesthetic service sales by educating patients on memberships, treatment packages, promotions, and available services while helping recommend options best suited to the patient’s goals and needs
• Educate patients on available wellness and aesthetic services, memberships, promotions, and treatment options while supporting patient engagement, retention, and sales initiatives
• Record and collect patient charges, assist with invoicing and payment processing, and support recurring membership and financing transactions when applicable
• Support overall clinic growth and patient experience through professionalism, communication, organization, and exceptional customer service
  
  

• Ensure availability and organization of patient information by filing, retrieving, and maintaining accurate patient records
• Maintain patient accounts by obtaining, recording, and updating personal, medical, and financial information accurately
• Maintain business office inventory and supplies by monitoring stock levels, anticipating needs, placing orders, verifying deliveries, and coordinating equipment service or repairs with management as needed
• Maintain clinic operations by following established policies, procedures, and operational expectations while communicating workflow or operational concerns appropriately
• Liaise with administrative and medical team members pre- and post-therapy to support coordinated patient care and operational efficiency
• Accurately utilize online booking systems, CRM platforms, EMR/EHR systems, and other clinic software
  
  

• Protect patient rights and confidentiality by adhering to HIPAA regulations and company privacy standards

• Educated to GED level or equivalent
• Previous experience working in customer service, concierge, hospitality, wellness, aesthetics, luxury retail, or patient-facing environments preferred
• Sales experience preferred, especially in wellness, aesthetics, memberships, or medical services
•  Minimum one (1) year experience in a medical, wellness, or med spa setting preferred 
• Strong communication, multitasking, organization, and customer service skills
• Professional appearance and positive attitude
• Ability to work independently and within a team-oriented environment
• Experience with scheduling software, CRM systems, or EMR/EHR systems preferred
  
  

• Attractive Compensation Package
• Growth Opportunities
• Service Benefits (vary by location)
• Transferable Skill Development
• Positive and Team-Oriented Work Environment

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to RELIVE Corporate.