Patient Experience Specialist | 40 Hours Per Week | Quality Resources

Minimum Hiring Wage:

From $81,889.60 a year

Job Details:

Scheduled Hours: 8:00am- 4:30pm | Monday- Friday

Float to multiple locations required

Job Description:

Coordinates the patient satisfaction survey process for Southeast Iowa Regional Medical Center, in conjunction with hospital leaders and the vendor. Analyze patient satisfaction and complaint data and collaborates with leaders and staff and facilitates improvement efforts. Provide data collection, analysis and follow-up for

performance improvement activities. Facilitate performance improvement activities with various groups throughout the health system. Assist with assuring compliance with regulatory agencies in collaboration with departments.

Qualifications:

• Associate's degree in nursing (ADN) required.

• Bachelor's degree in health-related field preferred.

• 1-3 years hospital/clinical experience required.

• 1-3 years patient satisfaction experience preferred.

• 1-3 years performance and process improvement/LEAN experience preferred.

Benefits:

We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes:

• Competitive base pay

• Matching retirement programs

• Health, Dental and Vision plans

• Health Savings and Flexible Spending Accounts

• Employee discounts including car rental, cell-phone plans

• Employer-paid, Long-Term Disability, Life, and AD&D

• Paid time off (PTO)

• Education Assistance Program

• Employee Assistance Program

• Employee Referral Bonus Program

• Discounted cafeteria meals

• Paid Parental Leave

• Employee Service Recognition program

• Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity

Great River Health and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.