Patient Experience Specialist II - Behavioral Health (0008O)

Patient Experience Specialist (PES) II-Behavioral Health - Full Time

Our service area includes Delta, Montrose, Gunnison, Dove Creek, Cortez, Durango, Pagosa Springs.

• PES II will work onsite at one of our clinics in our service area* Remote work is not available at this time.

Position Summary: The Patient Experience Specialist II is a specialized and focused position instrumental to streamlining patient access to care and a positive experience for patients. This position provides administrative support by guiding patients through their entry into Axis Health System services, leading the registration process to help ensure timely access to needed care, and ensuring smooth continuous care. The ideal candidate is organized, detail-oriented, and committed to providing excellent customer service in a fast-paced healthcare environment.

Qualifications:

• Required:

• Experience:

• One year of experience in behavioral health, community health, dental, or medical clinic environments.

• One year of Electronic Health Record and scheduling system experience

• One year of working knowledge of Colorado commercial insurance plans, Colorado Medicaid (Health First Colorado), managed care organizations, and other state-specific payer requirements.

• One year of experience understanding grant-funded services, contracted payer agreements, sliding fee programs, and eligibility requirements commonly utilized in nonprofit healthcare settings.

• Two years of experience in customer service

• Knowledge of industry specific terminology where appropriate

• Education:

• High School diploma or equivalent

• Preferred:

• Experience:

• Bilingual language skills and able to pass language proficiency test

• Education:

• Bachelor's degree in relevant field or 5+years of experience.

Keywords: Front Desk, Receptionist, Administrative, Healthcare

Salary: Starting pay is $22.00 - $27.14 per hour which considers preferred experience, preferred education described above and locale based on home worksite.

Full-Time Benefits:

Medical (HDHP or PPO) Health Savings Account Dental Flexible Spending Account Vision Dependent Care Account Life Insurance Short Term Disability Pet Insurance Long Term Disability 401k offering up to 4% match College Invest plans Annual Wellness Benefits Professional development benefits (3) weeks of All Paid Leave (APL) for first 2 years with full-time employment. Personal Days (9) Company Paid Holidays Loan Repayment Programs

Duties and Responsibilities:

• Subject matter expert in Axis service-line specific patient enrollment and program specific requirements for all Axis locations
• Responsible for overall patient registration tasks in a service-line specific role
• Enroll patients in the Electronic Health Record (EHR) and collect required documentation, including insurance eligibility, financial information, and triggered screening forms, before new and follow-up appointments.
• Adheres to medical records standards and quality assurance and compliance requirements.
• Responsible for entry and verification of regulated patient demographics, insurance and documentation
• Schedule and confirm new patient appointments
• Assisting with waitlists and provider schedule template updates.
• Conduct appointment preparation activities, reminder calls, and patient outreach using approved communication tools.
• Reports immediately, any adverse critical incidents, suspected HIPAA breaches or compliance violations, according to contract requirements, regulations and Axis policies.
• Attends required meetings and training, including daily huddles in support of clinical operations.
• Supports the implementation of appropriate workflows, documentation, data collection and reporting to provide effective communication to operations leadership.
• Establishes and maintains effective, collaborative working relationships with the organization's leadership, providers, peers, other staff, and the public.
• Apply conflict resolution skills and apply solution focused processes including timely escalation of issues and concerns to supervisor to resolve challenges and obstacles to performing assigned tasks.
• Comply with all applicable laws and regulations and perform responsibilities in accordance with a strong code of ethics (honest, lawful, fair, and with integrity).
• When necessary, collect and process patient payments and complete daily cash-handling procedures as assigned.
• Communicate analytically across service lines and/or leadership levels to ensure effective patient care coordination
• Follow established procedures for responding to urgent patient situations and notifying appropriate clinical or leadership staff when needed.
• Monitor internal communication platforms and maintain effective communication with team members regarding patient and scheduling needs.
• Protect patient confidentiality and comply with HIPAA, organizational policies, and regulatory requirements.
• Perform other administrative and clerical duties assigned to support clinic operations.

Working Conditions/Physical Demands:

• Employees must occasionally lift and/or move 15 to 50 pounds. Employees are frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Must have ability to sit for long periods of time at computer.
• Employees must be able to travel between Axis locations. Depending on the position, employee may also be expected to engage in occasional statewide and domestic travel.
• Working in a healthcare organization lends itself to the possibility of exposure to communicable disease.
• Noise level in the working environment is usually moderate.
• Annual Flu immunization by November 1, annual TB Screening, complete de-escalation training, and BLS certification, as required for position.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their position.

Please visit our website at http://www.axishealthsystem.org , to apply for this position and for more information about our organization. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities.

About Gunnison/Crested Butte:

From the mountains to the rivers, these small Colorado towns offer a huge punch of opportunities. Visit the Blue Mesa Reservoir in Gunnison, where you can enjoy hiking, horseback riding, boating and lots of amazing fishing, as well as ample opportunities for camping around the reservoir. Curecanti National Recreation Area is another great location and is THE spot for water activities, including kayaking, windsurfing, and paddle-boarding. For more information on Gunnison, click here, Visit Gunnison, CO

During the Spring and Summer months you can find yourself lost in a sea of wildflowers in Crested Butte. Nicknamed the wildflower capital of Colorado, you will be amazed by nature's vast beauty. In the winter months, when the snow falls, you find yourself skiing the slopes of the Colorado Rockies' Elk Mountain Range or snowshoeing any of the many trails including Cement Creek, Mill Creek and Hartman Rocks, just to name a few. You might also find yourself in the historic downtown Crested Butte to indulge in shopping the boutiques or kicking back on an outside patio for lunch and people gazing. For more information, see this link, https://www.visitcrestedbutte.com/