Patient Experience Specialist

Why Join Roseman? Because this is your chance to grow with a team-and a University-that's going places. We are a private, nonprofit institution preparing the next generation of healthcare leaders through innovation, compassion, and academic rigor. And we believe those same values should guide how we treat our employees.

Job Description:

Be the First Smile Patients See-and the Reason They Return

At Roseman University of Health Sciences, we believe exceptional healthcare begins with exceptional patient experiences. Roseman Medical Group is seeking a Patient Experience Specialist who is passionate about customer service, healthcare, and creating a welcoming environment for every patient who walks through our doors.

As the hub of our clinic operations, you will play a vital role in ensuring patients receive seamless, compassionate, and efficient care from their first phone call through their final visit. If you thrive in a fast-paced environment, enjoy helping others, and take pride in delivering outstanding service, we'd love to meet you.

What You'll Do

• Welcome and assist patients in person and by phone
• Coordinate appointments, check-in/check-out, and patient communications
• Verify insurance eligibility and process authorizations
• Assist patients with billing questions and financial arrangements
• Process payments and maintain accurate records
• Support medical records requests and patient portal access
• Partner with clinical and administrative teams to ensure a smooth patient experience

What We're Looking For

• High school diploma or equivalent
• At least one year of medical office or healthcare-related experience
• Strong customer service, communication, and organizational skills
• Experience with EMR/EHR systems and Microsoft Office
• Bilingual Spanish-speaking candidates are encouraged to apply

Why Roseman Medical Group?

• Collaborative and supportive team culture
• Opportunity to make a meaningful difference in patients' lives every day
• Mission-driven healthcare organization connected to a leading health sciences university
• Professional growth and development opportunities
• Work alongside providers dedicated to patient-centered care

Join us in creating an exceptional experience for every patient, every visit, every day.

Rate of Pay: $19.50 per hour

Roseman University of Health Sciences is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.