Administrative Skills, Calendar Management, Call Centers, Communication Skills, Computer Skills, Computer Systems, Customer Experience, Customer Support/Service, Data Quality, Detail Oriented, Exceeded Sales Goal, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Medical Records, Multitasking, Performance Metrics, Preventive Medicine, Quality Metrics, Scripting (Scripting Languages)
Patient Experience Specialist
Location: Myrtle Beach, SC 29579
Schedule: Monday through Friday, 10:45 AM to 7:00 PM
Pay: $17 per hour
Position Type: Entry Level
Job Overview
We are seeking a professional, empathetic, and detail-oriented Patient Experience Specialist to support a healthcare-focused contact center team in Myrtle Beach, SC. This role involves assisting members with appointment scheduling, verifying information, accurately entering patient details, and providing a positive member experience during each call.
This is an entry-level opportunity ideal for someone who is comfortable speaking with people by phone, using multiple computer systems, and handling sensitive healthcare-related conversations with professionalism and confidentiality.
Key Responsibilities
- Assist members with scheduling healthcare appointments, including preventive care appointments.
- Verify member information while maintaining confidentiality and following HIPAA guidelines.
- Accurately input, update, and maintain patient information in computer systems.
- Address member questions, concerns, and scheduling needs in a professional, respectful, and empathetic manner.
- Follow internal call scripts, procedures, and quality standards.
- Multitask across multiple computer systems while maintaining accuracy.
- Work toward meeting or exceeding performance goals, including appointments scheduled, average handle time, call quality, and other key performance indicators.
- Provide a helpful and supportive experience for every member interaction.
Qualifications
- Entry-level candidates are encouraged to apply.
- Previous customer service, call center, healthcare, scheduling, or administrative experience is a plus, but not required.
- Strong communication and active listening skills.
- Comfortable speaking with members over the phone for extended periods.
- Ability to handle sensitive healthcare-related calls with compassion, discretion, and professionalism.
- Basic computer skills and ability to navigate multiple systems.
- Strong attention to detail and accuracy.
- Ability to follow scripts, processes, and compliance guidelines.
- Dependable, punctual, and able to work on the assigned schedule.
Requirements
- Must be able to work Monday through Friday from 10:45 AM to 7:00 PM.
- Must be comfortable working in a call center environment.
- Must be able to maintain confidentiality and follow HIPAA-related requirements.
- Must be able to communicate professionally with members, patients, and internal team members.
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